Prices and Availability Subject to Change. Please call 800-997-4311 for more Information.


Historical Emporium Customer Service

Shopper Award

Thank you for visiting our store! Our goal is to provide great products and value, and world-class service. If you don't find an answer to your question, please feel free to contact us and we'll reply right away. We look forward to serving you!


Quality Guarantee

If you're not satisfied, we're not satisfied. We are proud of the quality of our products, and know you will be pleased. If you are not absolutely satisfied with your Emporium purchase, please do not hesitate to contact us via email or telephone. We will do our darnedest to set it right.

We offer easy shopping online or by phone, quick shipping, and easy returns.

Order Status & Tracking

Wondering where your order is?

Check Order Status   Click this button to track a recent order.

How will I know you received my order?

After you place your order online, you will receive an email confirming your order. Phone orders will also receive an acknowledgement if you provide us your email address. If you notice any errors in your order (mailing address, items ordered, etc.) please contact us immediately so we may correct it before we process your order.

Email confirmation? I didn't get an email confirmation.

If you have not received an email verification for your order, please check your spam or junk folder and add @historicalemporium.com to your email white list so that you can receive new updates to your order. We promise we won't spam you. See our privacy policies below.

If you still don't have an email confirmation, it may have been due to a typographical error when you entered your email in our website. Please contact our Customer Service Team via email or phone and we can help you track your order and correct your email address if required.

Where's my order? Has it shipped yet?

You may check your order status using the link that you received in your email order confirmation. You may also visit our order status form online and enter your order number and zip code to get an updated status. Your order status will be available on the first weekday following your order. Please note that statuses will take up to 24 hours to reflect in our status system. Order statuses are defined below.

Phase Notes
Ordered
  • We process orders every weekday, excluding holidays.
  • As soon as we begin processing your order, items and quantities will appear as ordered.
Packed
  • Items being processed by the warehouse will be shown as packed.
  • If there is no tracking number shown, the items have not yet shipped.
  • USA orders normally ship within 2 weekdays.
  • Special order and international orders may take up to a week to ship.
Tracking Numbers
  • When we ship, this form will show the tracking number for each package.
  • Tracking information may take up to 24 hours to post here.
  • International Saver tracking numbers may take up to 48 hours to reflect properly in the Postal Service tracking system.

Returns & Exchanges

Need to make a return or exchange?

Returns and Exchanges   Click this button for return / exchange instructions and a printable form.

May I return or exchange my purchase if it doesn't suit me?

Yes, you can. At Historical Emporium, we are proud of the products we offer, and want you to be completely satisfied with our quality and service.

Our returns policy is simple: if you aren't satisfied, you can return any product (including special order items) in brand new condition within 30 days for a full refund or exchange credit, excluding shipping costs. If the return or exchange is due to our error (mis-shipment, etc), we will also credit you for your shipping costs.

Our 30-day returns policy is extended during the Christmas holiday to allow for early holiday gift shopping: any purchase from November 1 through December 31 may be returned or exchanged prior to January 31 of the following year.

How do I return or exchange my purchase?

Simply visit our returns page and print a returns form. You do not need to call us or email us as long as you complete the returns form so that we know what you would like us to do and to whom we should issue the credit or send the exchange.

What are your policies around returns and exchanges?

  • Returned items must be in brand new condition. You may try on an item for size, but if you've worn it, even for one night, you may not return it.
  • Shipping charges are not refundable, unless the return is due to our error or damage in transit. Return postage is the responsibility of the customer.
  • If you are in a hurry for an exchange, we recommend you order the new item online or by phone and send the unwanted item back as a return. Turnaround times on exchanges may be 2-3 weeks from the date you ship to us.
  • We cannot accept any return beyond 30 days* after you received it.

* Year-End Holiday Note: During the Christmas holiday season, our normal 30-day returns policy is extended. To allow for early shopping and month-end giving. Orders placed between November 1 and December 31 have return privileges until January 31 of the following year.

Contact Us

Although we try our best, we can't anticipate everyone's questions with our website information. Please feel free to contact us if you have any questions or comments. We'd love to hear from you, and if we can't answer your question, we'll at least try to point you in the right direction!

If we aren't immediately available, definitely leave us a message or send an email. We check voicemail and email messages often, and reply as quickly as possible.

How to reach us

Call Us:
800-997-4311 (toll free, US only)
001-408-280-5855 (international calls)
408-280-7379 (fax)
Phone Hours: M-F 9:00AM - 4:00 PM Pacific


Email Us


Write to us:
Historical Emporium, Inc.
188 Stauffer Blvd.
San Jose, CA 95125

Please Note: this address is not a retail location! We do occasionally host local visitors in our San Jose warehouse, but this is by appointment only. Let us know if you'd like to visit us.

Shopping

May I visit your store to try on the clothing?

We are strictly an online store and do not have a retail brick and mortar store. However, you are welcome to place an order online and arrange to pick it up at our warehouse/office in San Jose, CA. We have a changing room available so that you may try on the clothing, but we do not allow customers into our warehouse to browse our products. All visits must be scheduled in advance. Please contact our Customer Service Team for more information.

How do I know which size to purchase?

Clothes are not much use if they don't fit, so we've developed sizing charts for our products. Because they're old fashioned styles and because we work with many manufacturers, many of our items fit differently than modern clothing, so please be sure to double-check your measurements against the product sizing chart for the best fit.

Most importantly, please be true to yourself about your size. If you order the size you used to be, the clothes you receive will fit you like the clothes that used to fit. Whether you've gained or lost weight, your Emporium clothing purchase will last you for years of wear, so be sure to buy something that will be comfortable as well.

What if something doesn't fit or I don't like it? May I return it?

At Historical Emporium, we are proud of the products we offer, and want you to be completely satisfied with our quality and service. Please see our Returns and Exchanges policies below.

Can I order a custom garment? Custom color? Custom size?

We're sorry, but we do not do any custom work. We offer garments only in the options and sizes shown on our site.

Please contact us if you have any further questions.

What do Limited Availability, Closeout, Special Order and Clearance mean?

In general, items on our website are in stock and will be shipped out within two business days of an order. However, some items have limited stock and will be noted as such on the product information page. Click here to see definitions of the various terms we use for items which are not fully in stock.

What if I order something but it is out of stock?

We update our website every day to accurately reflect our available stock. Despite this, occasionally the website is outdated and an item you order may be sold out. If that happens, we'll let you know right away by email, and let you know if and when we expect more stock or offer you alternatives.

Will I be charged sales taxes?

Our parent company, Historical Emporium, is a California Corporation, so any shipment to a California address will be charged California sales tax. Orders going to addresses outside of California do not incur sales taxes.

I bought something from you. How can I write a product review?

Every one of our product reviews was written by an actual customer who bought the product in question. We are proud of our high product ratings, and take all customer feedback to heart when looking at the quality of our products.

If you have purchased from us and would like to write a review, please watch your email for a customer survey. We send survey requests a few weeks after each order ships to ensure that customers have had a chance to receive the item and provide an informed opinion.

How can I write a review for Historical Emporium?

Our customer survey also includes a link to our third party ratings agency, Shopper Approved, which provides customers a ratings and review form. We are proud of our high customer service ratings, and invite you to read all of our customer reviews to see what other folks are saying. You may also leave us a rating on Facebook Reviews or >Google Reviews.

Order and Payment Options

What are my order and payment options?

We have several order and payment options available, as follows:

How would you like to place your order? How would you like to pay? Steps to follow
Order Online
Credit Card, Online
  • Process order online
  • Select credit card type
  • Enter credit card information at secure checkout
Credit Card, By Phone
  • Process order online
  • Select "Money Order" at checkout
  • Call customer service, provide order number and credit card information
Paypal
  • Process order online
  • Select "Paypal" at checkout
  • Proceed through paypal checkout pages
Cashiers' Check or Money Order
  • Process order online
  • Select "Money Order" at checkout
  • Submit Order and print order confirmation page
  • Send us a cashier's check or money order for full amount in $USD. Include your name and order number so we can properly apply your payment.
  • We will process your order when we receive payment.
 
Order by Phone
Credit Card
  • Call customer service to place order
  • Provide credit card information by phone
Paypal
  • Call customer service to place order
  • Provide email to customer service agent
  • We will email you an order confirmation with a linked paypal payment request
  • Follow the emailed link to Paypal, and proceed with paypal checkout
  • We will process your order when we receive payment.
Cashiers' Check or Money Order
  • Call customer service to place order
  • Tell agent you want to pay by cashiers' check or money order
  • Agent will give you an order total and order number
  • Send us a cashier's check or money order for full amount in $USD. Include your name and order number so we can properly apply your payment.
  • We will process your order when we receive payment.
 
Order by Mail or Fax
Credit Card, in writing
  • Process order online
  • Select "Money Order" at checkout
  • Submit Order and print order confirmation page
  • Mail or fax order confirmation along with complete credit card information and cardholder's signature.
  • We will process your order when we receive payment.
Cashiers' Check or Money Order
  • Process order online
  • Select "Money Order" at checkout
  • Submit Order and print order confirmation page
  • Send us a cashier's check or money order for full amount in $USD. Include your name and order number so we can properly apply your payment.
  • We will process your order when we receive payment.

This list covers all of the common situations. However, if you still have questions, please feel free to contact us for assistance.

For mail orders, our mailing address is:
Historical Emporium, Inc.
188 Stauffer Blvd.
San Jose, CA 95125

Sorry, we do not accept personal checks, and please do not send cash.

For faxing orders, our secure fax number is 408-280-7379

We want you to feel completely comfortable when you order from us. If you have any other questions about our security precautions, please do not hesitate to contact us.

Online Security and Privacy

100% secure online shopping

Your security and privacy are our highest priorities. Therefore, we use state-of-the-art software and other technologies to prevent unauthorized users from accessing our transactions and your private data. Our online shopping system uses SSL encryption, the industry standard for online credit card security. Modern internet browsers all support this standard. If you need an updated browser, you can download an upgraded browser using one of the following links

What is SSL?

Secure sockets layer, known as SSL, is a technology developed by Netscape to provide secure communications on the Internet. SSL protects your security in three ways:

  1. SSL authenticates that the server you have connected to is the one it claims to be. You can be assured that you are actually communicating with Historical Emporium, and not a third party trying to intercept the transaction.
  2. SSL creates a secure line of communication between your computer and our server, by encrypting all communications between your computer and our server.
  3. SSL counts the number of bytes (characters) you send and the number of bytes we receive, to ensure that your information arrives in its original unmodified form.  If the message you send is not received in its entirety, SSL automatically rejects and resends the original message.

When using an SSL-enabled browser, you can be confident your personal information is safe if you see the secure link indicator in your browser. In newer browsers, you will see a secure link indicator in the URL address window. In older browsers, a picture of a closed padlock at the bottom of your browser window.

Please note that the secure connection indicator will only be visible on the "secure checkout" page, where we ask for your address and credit card information.

We also use firewalls and other communications security technologies to shield our internal systems and proprietary networks from unauthorized access. The purpose of a firewall is to ensure only authorized traffic is allowed to pass our systems, and all other traffic is rejected.

What are my online payment options?

We accept both debit cards and credit cards, as long as they have a Visa, Mastercard, Discover or American Express logo. You may also use Paypal, which can be selected in our website checkout process. Please see the payment options above.

I would like to use a credit card, but prefer to not enter my credit card online. What are my options?

Please refer to the payment options above.

I do not have a credit card. May I pay by check?

Yes, we accept cashiers checks and money orders as well. Please refer to the payment options above.

We want you to feel completely comfortable when you order from us. If you have any other questions about our security precautions, please do not hesitate to contact us.

Our Privacy Policies

Our policy on your privacy is simple. We will not provide your private information to anyone outside of Historical Emporium for any reason other than processing your order. Period.

We have answered some common questions below.

What personal information do we collect?

If you simply visit our website, we do not collect any personal information about you. Like most online stores, our website uses cookies to remember some basic information about your visit to our store, and to help us make our website more effective to visitors. This information is aggregated over thousands of visitors, and has no individually identifiable information.

A "cookie" is a small text file placed on your hard drive by our web page server. Cookies are commonly used on websites and do not harm your system. However, unless you enter your personal information into our shopping cart or email contact form, we do not have any of your personal information.

If you order from us, or contact us using one of our email contact forms, we have the personal identifying information you provide to us. Such information may include:

  • Your name
  • Your email address
  • Your phone number
  • Your billing and shipping address
  • Your credit cart number
  • A history of your purchases with us

When do we collect personal information?

Personal information is collected only when you provide it to us, either via one of our contact forms or as part of our shopping cart checkout.

How do we store your information?

We store your information in our webserver, which is password and firewall protected, and if you place an order with us we also store your information in our operational database to be used in conjunction with filling your order. In either case, your personal information is password protected in a firewalled server, and we have policies and procedures to protect your information from unauthorized use.

How do we use your information?

Your information is used only by Historical Emporium, for the following purposes:

  • Product and service fulfillment - to manage your orders, purchases, payments and returns or exchanges
  • Customer service - to answer questions or record comments
  • Marketing - to provide you with more customized service about products that may interest you, or occasional special offers
  • Do we give your information to anyone else?

    We do not sell, rent, or in any other way share customer information with any third parties, except in limited circumstances such as those listed below:

    • Legal Requirements - If we are required by law to provide information for use by law enforcement or in legal proceedings. We may share information if needed to protect the rights, property and safety of our company, customers or others.

    • Your request - At your direction, we may share your data.
    • Business Transaction - If some or all of our business assets are sold or transferred, we would transfer our customer information to the acquiring entity.

    Will we send you promotional emails?

    We do occasionally send promotional emails, but we do so only rarely and will honor any unsubscribe requests immediately.

    Your email address will only be used for these and other transaction purposes, including order confirmations, shipment notices, and a brief customer survey after your order is complete.

    If you do not wish to receive promotional emails or survey requests, please click the unsubscribe button at the bottom of those emails and you will be removed from the promotional email list. You would NOT be removed from our operations database, meaning you would still receive email order confirmations on any future orders.

    Is it safe to use my credit card on your website?

    Absolutely! Since we went online in 2003, our website has used industry-standard SSL encryption security to ensure the safety of your credit card information, and we have a robust internal information security policy to ensure your information is secure. Please click here for more information about our online security measures.

    If you would prefer not to enter your credit card information online, we will be glad to process your order over the phone or by mail. Please click here for more information on payment options.

Shipping Info - USA Orders

The following information relates to domestic USA shipments. Please click here for information on international shipping.

How long until I receive my order?

We offer two options for shipments to US addresses, as follows:

Shipping Option Arrives
Standard within 8 business days
following your order
Expedited within 5 business days
following your order
Shipping times quoted in business days exclude holidays and weekends.

Important! We stock in multiple locations, and not every location ships every day, so it takes us up to 48 hours to get your order shipped out. So please don't ask for "2-day service" and expect it two days later. We'd hate for you to be disappointed!

What does shipping cost?

Shipping costs are based on the value of your order, as follows:

From To Standard Expedited
$0.00 $50.00 $7.95 $31.95
$50.01 $100.00 $9.95 $37.95
$100.01 $150.00 $12.95 $43.95
$150.01 $225.00 $14.95 $47.95
$225.01 $350.00 $16.95 $52.95
$350.01 $500.00 $58.95
$500.01 $750.00 $64.95
$750.01 $1000.00 $74.95
$1000.01 $1500.00 $99.95
$1500.01 $2000.00 $149.95
$2000.01 $3000.00 $199.95
$3000.01 And Up $249.95
or actual
Rates apply to shipments to 1 address in the lower 48 states only.
Alaska, Hawaii, and military post office orders are not eligible for expedited service, and shipments to multiple addresses or heavy or bulky items may be charged additional freight. In these cases, we will contact you for authorization prior to shipment.

What delivery service do you use?

We normally ship orders via US Postal Service (Priority or Express Mail) or UPS (Ground or 2-day Air.) If you have a PO box for US Postal Service deliveries and a street address for UPS, please provide both so we can ensure prompt service.

Can you ship to a PO Box?

Yes. Orders to a PO Box are shipped via the US Postal Service Priority or Express Mail. UPS does not deliver to PO Boxes. Some of our products are stocked in a warehouse that only ships by UPS, so if you require us to ship to a PO Box, your order may incur a few days' delay while we transport the product to our main warehouse.

I'm in a hurry. How quickly can you get my order to me?

We stock in multiple locations across the country, and not every location ships every day, so it may take up to 48 hours for your to ship out. That said, nearly 90% of our shipments come out of our main warehouse, and if you are having a true sartorial emergency, please don't just put in an online order and hope for the best. We hope you will call our Customer Service Team and we can lay out the schedule and options that affect your order. We'll work with you to meet your required schedule.

Why don't you offer overnight shipping?

We used to offer "super expedite" service, including overnight shipping, but stopped for three main reasons:

  1. It costs too much We found that overnight shipping costs were prohibitive. Very often, the shipping would cost more than the item itself! When that kind of thing happened, it just made us feel bad, because it didn't square with our goal of providing great products at a great value.
  2. Order fulfillment can't be rushed Accurate order processing and warehouse operations take as long as they take. Trying to force the process to go faster only resulted in errors, rework, and grumpy customers.
  3. It's too risky Too many times customers would wait until the last minute to order. No matter what UPS or Fedex may say about "absolutely positively overnight", overnight shipments do get delayed or mis-delivered. When this happened, there was no time left to react, and disappointment, or worse, outright disaster followed.

We didn't like disappointed customers. And we especially didn't like disasters. Neither did our customers. So we no longer offer super expedite shipping.

And we ask you. No, we beg you. Please don't wait until the last minute.

But I can order a book today and receive it in two days. Why not a complete outfit?

Books are easy. One size fits all. No accessories. No color matching. Easy to pack and ship. Massive automated warehouses. For many reasons, pulling together a complete outfit of authentic victorian clothing just takes a little longer.

We run an efficient operation with an emphasis on providing unique, high-quality products and world-class, human service, at a good price. We feel that our extremely high customer satisfaction ratings speak for themselves, and would be loathe to compromise our high standards for the sake of speed.

But, I'll pay for the overnight shipping on my account

We can do that. If you already have a Fedex or UPS account, we can use it to ship using a faster service. However, we still must allow up to 48 hours for order fulfillment, meaning that it may still be two to three days before you receive your goods. Again, please contact us and we can walk through the options with you.

You guys at the Emporium don't seem like you're trying very hard... On the contrary! Our thousands of satisfied customers will tell you that we work very hard to make sure everything works out just right for your needs. Sizing, color choices, and period-appropriate detail - we're here to help. We are absolutely focused on meeting our commitments to you: quality, value, and on-time delivery.

Our bottom line on shipping is this: we want to be absolutely sure you'll get your package within the time frame promised, and we're very focused on meeting our commitments. Not 90% of the time, not 95% of the time, but every time.

By clearly laying out what we can and can't guarantee, you can make an informed decision that puts you in control of when your order will arrive.

Can I ship to an alternate address?

We are able to ship orders to addresses other than the billing address on your payment account, but your order will be subject to review by our finance department to validate your identity, confirm shipping address, etc. If we are unable to confirm your shipping address by contacting your bank, we may contact you by email requesting additional information to verify your identity as the authorized account holder.

Can you send a package to arrive AFTER a certain date?

If you need something on or after a particular date, please let us know by indicating in the special instructions section on the order form or by speaking with us directly. We can usually accommodate this sort of special handling of orders, and we're glad to defer shipping until a later date if necessary.

Shipping Info - International Orders

International Shipping Information - Orders outside the USA

The following information relates to international shipments. Please click here for information on shipments to USA addresses.

Do you ship to my country?

At present, our website is programmed to accept credit card and Paypal orders shipping to the US, Canada, and parts of Europe and Australasia. The list of countries we ship to is as follows:

Australia Austria Belgium
Canada Denmark Estonia
Finland France Germany
Iceland Ireland Israel
Italy Japan Latvia
Lithuania Luxembourg Netherlands
New Zealand Norway Singapore
Sweden Switzerland United Kingdom

In certain cases, we can ship to other countries in Europe and the Pacific Rim. However, our international shipping capabilities are limited, and doing so is solely at our discretion.

If you are in a country that is not listed and are interested in ordering, please email us using our contact form, describing in general which products you would like to order and what country you would like us to ship to. We will reply with emailed instructions regarding next steps.

What are international shipping options and rates?

For countries outside of the USA, we offer two international shipping modes, Saver and Express.

Saver (Canada: 1-3 weeks, Other Countries: 1-4 weeks) - With the Saver service, will ship your order via US Postal Service Global Priority Mail, which is a reliable package service with basic tracking. Typically, the package will be handed off through customs and delivered locally by your nation's postal service or their agent.

Express (1-2 weeks) - With the Express service, we will ship your order via US Postal Service Priority Mail Express International, a fast, reliable, highly trackable mode.

Customs brokerage services are not included in the shipping charge and may be assessed by your post office or their agent. Also, Customs, VAT and Tariff charges are not included in our shipping charges (see below) and are your responsibility.

We will provide you with the USPS tracking number to allow you to track the package. Please be sure that your email address is correct so that we may send the order and shipping confirmations.

What are the options for shipping internationally?

International Shipping Options
Mode Delivery Service Delivery Timeline Features Customs Brokerage,
Tariffs, VAT
& Duties
Express USPS Priority Mail
Express International
1 - 2 weeks
  • Fast shipping
  • Detailed tracking
Not included, customer pays separately
Saver USPS Global Priority Mail 2 - 4 weeks
(most Countries)
1 - 3 weeks
(Canada)
  • Most economical
  • Basic tracking
Not included, customer pays separately
 
To avoid delay, please watch your email for any information from us about your order. We will contact you if backorders or other circumstances will affect your order's shipping timeline.


International Shipping Overview
Order
Date
Shipment Prep
1 - 4 days
(special orders: 7 - 10 days)
Shipment
Date
Package Transit
Express: 3 - 6 days
Saver: 6 - 12 days
Arrival
Date
 
  • Process and verify order
  • Pick and pack items
  • Prepare customs paperwork

 
  • Carrier transit time
  • Customs clearing
  • Local handoff and delivery

 
    To ensure timely delivery:
  • Watch your email for inquiries from us related to your order, and for tracking information
  • Watch for messages from your local mail carrier regarding delivery requirements
  • Be prepared to pay local customs / tariffs to release the package


International shipping costs are based on the value of your order and based on the destination region, as follows:



SHIPPING TO CANADA
From To Canada
Saver
Canada
Express
$0.00 $50.00 $28.95 $54.95
$50.01 $100.00 $30.95 $59.95
$100.01 $150.00 $32.95 $64.95
$150.01 $225.00 $34.95 $69.95
$225.01 $350.00 $38.95 $74.95
$350.01 $500.00 $45.95 $79.95
$500.01 $750.00 $49.95 $89.95
$750.01 And Up $54.95
or actual
$99.95
or actual
Rates apply to a single box shipping to a single address.
* Oversized items or multiple-box orders may be charged additional freight beyond what is represented in these tables. If we need to charge additional freight, we will contact you for authorization prior to shipment.

SHIPPING TO Europe
From To Europe
Saver
Europe
Express
$0.00 $50.00 $43.95 $69.95
$50.01 $100.00 $45.95 $74.95
$100.01 $150.00 $47.95 $79.95
$150.01 $225.00 $49.95 $84.95
$225.01 $350.00 $51.95 $89.95
$350.01 $500.00 $54.95 $96.95
$500.01 $750.00 $59.95 $109.95
$750.01 And Up $69.95
or actual
$124.95
or actual
Rates apply to a single box shipping to a single address.
* Oversized items or multiple-box orders may be charged additional freight beyond what is represented in these tables. If we need to charge additional freight, we will contact you for authorization prior to shipment.

SHIPPING TO Pacific Rim (Australia, NZ, Japan, Singapore)
From To Pacific
Saver
Pacific
Express
$0.00 $50.00 $44.95 $72.95
$50.01 $100.00 $47.95 $77.95
$100.01 $150.00 $50.95 $82.95
$150.01 $225.00 $53.95 $87.95
$225.01 $350.00 $57.95 $92.95
$350.01 $500.00 $64.95 $99.95
$500.01 $750.00 $74.95 $112.95
$750.01 And Up $84.95
or actual
$127.95
or actual
Rates apply to a single box shipping to a single address.
* Oversized items or multiple-box orders may be charged additional freight beyond what is represented in these tables. If we need to charge additional freight, we will contact you for authorization prior to shipment.

Customs, Import Fees, VAT

If you are outside of the USA, your order will likely be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. These fees will be collected by our carrier, or by your government directly. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

  • The shipping charges you pay to us DO NOT include customs fees, import taxes, or duties, and any such fees will be assessed to you by your local post office or their agent.

  • If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

  • We have no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

  • It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

In short, please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect.

Can you please mark my international shipment as a gift to help me avoid customs tariffs and duties?

Sorry, no. Marking a commercial sale as a gift violates import/export laws of the countries where we do business. Since we try really hard to not violate laws, we can not do this for you. We are very sorry that tariffs are so high, but if you make that request as part of your order, we cannot honor your request. We will ship your order with proper export documentation.

Why don't you ship to my country?

As a small company, we must limit the markets we serve to ensure we can maintain the high standards our customers have come to expect. We have selected our target markets based on a combination of market suitability and costs. We look at our target markets every year or so and expand where feasible.

When will my order ship?

We stock in multiple locations in the US, but only one of our warehouses can ship internationally. This means that some international orders will experience a one-week delay as we consolidate the order in our international depot. Our general timeline estimates include this consolidation time. Please see the delivery estimates in the shopping cart for more detailed information based on your order and ship mode.

If you pay by cashier's check or money order, we will wait until your check clears before shipping. Please note: we do not accept personal checks.

Can't you get it to me any sooner than that?

Your order will likely arrive sooner than the quoted commitment. However, shipping times vary widely, depending on whether the order needs to be consolidated and the speed of the customs office in your country. During holiday periods shipping times stretch out to the upper end of the ranges. To make sure your package arrives on time, please plan conservatively.

Why do you charge extra for "oversized items"?

Certain items, mainly large hats and long items such as walking sticks and parasols, require extra large packaging to ship safely. In some cases, USPS will charge us based on package volume, using a method called "dimensional weighting", oversized packages often incur significantly higher shipping costs than an otherwise similarly priced order, so we have structured our shipping rates to reflect these costs.

Address and Identity Verification

International orders may be subject to review by our finance department to validate your identity, confirm shipping address, etc. If we are unable to confirm your shipping address by contacting your bank, we may contact you by email requesting additional information to verify your identity as the authorized account holder. We encourage the use of Paypal for international orders, as it makes validation easier for us.

Other questions?

If you have questions that are not answered here, please contact us and we will do our best to help.

Gift Giving

Do you offer gift wrapping? What about engraving services or monogramming?

At this time we do not offer a gift wrapping, engraving or monogramming services.

What about gift certificates?

We offer Emporium Gift Certificate which can be used in any of our family of stores. Gift certificates are delivered by email. If you prefer to give a physical gift certificate, you can have the gift certificate mailed to yourself and then print it out for the recipient.

I am sending this as a gift. Do you include an invoice with pricing in your shipments?

We do not include pricing information in our shipments, unless you request it. The order will include a packing list that shows all the items in the shipment, but will not show the pricing. The exception to this is international orders, where a full commercial invoice with pricing information is required by customs services.

Do I have to wait to buy my Christmas presents to stay within returns window?

No, definitely not. Purchasing early will ensure you the widest selection possible. During the Christmas holiday season, our normal 30-day returns policy is extended. To allow for early shopping and month-end giving, orders placed between November 1 and December 31 have return privileges until January 31 of the following year.

May I include a gift message to the recipient?

Yes, please put any message in the Special Instructions box during the checkout process. We we will put that note on the packing slip for the recipient.

How will I know that they received the package?

Hopefully, you will receive an enthusiastic phone call thanking you for choosing such a wonderful gift. Failing that, you can use our order status system and ship notices to track the delivery of the package.

What should I buy for them? I can't decide!

An Emporium Gift Certificate is always a good choice. Easy to send, and you can be sure that the recipient will get exactly what they wish.

Please note: Gift certificates MAY be returned if unused. The refund will be returned to the original form of payment (i.e. to the giver's credit card) and no partial refunds will be issued.

If you have any other questions regarding our gift certificates, please contact us.

Other Questions

Can you send me a catalog?

We do not publish a print catalog. All of our items are posted directly on our website for your review. Please contact Customer Service if you are looking for a specific item and can not find it. Even if we don't sell it, we may be able to help you find it elsewhere.

Do you sell children's clothing?

At this time, we do not have children's sizes available for purchase.

Do you have sales or coupon codes?

We do not offer any coupons. In general, we do not put items on sale, but focus instead on providing a great value for our products including excellent customer service and a wide selection. On occasions we will offer a promotion or clearance sale for items which are being discontinued. These sales will be announced to our email list, as well as on our Facebook page.

Do you offer costume or clothing rentals?

We do not offer a rental option at this time, however our customers often find that for the price of renting a good quality costume, can purchase an outfit from us.

Do you have an affiliate program?

We do not offer an affiliate or commission program.

What happened to Gentleman's Emporium, Ladies Emporium, Western Emporium and Steampunk Emporium?

Our company was originally founded in 2003 as Gentleman's Emporium Online and focused exclusively on menswear. Based on customer interest, we expanded our online portfolio of websites to include Ladies Emporium, Western Emporium and Steampunk Emporium.

Even though we incorporated as Historical Emporium in 2007, we had maintained separate websites and social media accounts for each of these stores. In April 2017, to simplify the shopping experience for our customers, we have merged the Gentleman's, Ladies, Steampunk, and Western Emporium websites into a single store, Historical Emporium.

I have my own store. Can you sell me items at wholesale prices?

We do not have a wholesale program. We suggest that you visit local wholesale tradeshows in your area.

I have a coat (or hat, watch, dress, cane) that belonged to my Grandfather, can you tell me what it is worth?

Sorry, no. While we do research our own replica products to ensure their place in history, we do not give appraisals of genuine antiques. We recommend that you consult a local antiques dealer who can point you to the correct resources, or try the bulletin boards on eBay.

May I use your images?

We work very hard (and invest a lot of time and money) to make sure our website images are unique and interesting, and we are flattered that so many folks request to use our images for various purposes.

In general, our policy on image usage is that we allow it for tasteful, non-commercial purposes. We generally do NOT allow the use of our images for commercial purposes. For any use of our images, we require you to request prior permission from us, using our contact form.

About Us

At Historical Emporium, we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and abroad, and have thousands of satisfied customers.

Historical Emporium, Inc. is family owned and operated in San Jose, California. We have been online since 2003.

Please contact us if you have additional questions.

Thank you!

Thanks so much for visiting! If you enjoy your visit, please let us know what you like and what we could do to improve. Also, don't forget to bookmark us so you can find us again. Lastly, if you're a facebook user, consider joining one of our facebook pages to stay informed about new products and goings-on.

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Uncommon Products, Extraordinary Service

Uncommon Products,
Extraordinary Service