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Shopper Award

Historical Emporium Reviews & Ratings



At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of the Historical Emporium reviews on Shopper Approved to judge for yourself.

Our customers also leave reviews on other places around the web, including Google, Facebook, and Yelp. You can find links to those reviews below.

Please contact us if you have any questions.



Historical Emporium Customer Reviews, Week Ending 2014-09-21

Cathy
MO, United States
2014-09-21
Great place to get periodical clothing!
Julie
WI, United States
2014-09-21
Very quick response to my email question...and totally honest about the answers. Great service:)
DAVID C
NJ, United States
2014-09-20
ONCE AGAIN, EXCELLENT PRODUCT ,FAST DELIVERY , NO PROBLEMS
Paulette
UT, United States
2014-09-20
Quality product arrived early. Happy being a customer.
R Blake
TX, United States
2014-09-19
I am disappointed that you didn't have the proper size and no way to back order the vest I needed. I am a Large but had to order an XL and have it tailored. The package got her very quickly and the quality is excellent.
Anonymous Customer
2014-09-19
Nice products, well made.
Warflight
CA, United States
2014-09-19
Fantastic shop... I've purchased before, and I will purchase again, and I do recommend this shop to all of my friends. I can't tell you how many times I've linked the website to my Facebook... I even had a friend tease me, asking if I worked for you folks or something! I've always had a great experience with you guys.
Bruce
Qld, Australia
2014-09-19
They are great to deal with and easy to understand. Never had a problem with any transaction.
Anonymous Customer
2014-09-19
I have tried to call gentlemansemporium several times since becoming a customer and have neither been able to reach a person during your business hours or received a return call after leaving messages.
Patricia
TX, United States
2014-09-19
It was great with fast service.
Bruce
2014-09-19
The holster and ranger badge were very authentic and the holster was tooled to great specifications. Looks great.
David C
TN, United States
2014-09-19
Product met my expectations for quality and appearance. Customer Service interaction was through email. Very fast and informative. The person I dealt with was very helpful and professional. Good job!
Harry R
NJ, United States
2014-09-19
The product I purchased was discussed earlier. You have my concerns about the quality of your merchandise. The fact that it has cost me an extra $70.00 for alterations to fix problems with the jacket, leave a bad taste for the Emporium in my mouth. However, your customer service rep Eve is the only reason this review is as high as it is. She is a fabulous customer service rep. She has now helped me out twice, and this time she went way beyond the scope, of what I am sure your requirements for your CSR's are, to ensure I was getting the correct product, and most of all, it would work for my needs. I said this on my last survey and I am saying it again, I was a CSR manager for a large Grocery chain a while back. I would hire her in a heart beat. Eve is the only, let me repeat that, Eve is the ONLY reason, I would use your company again. Eve represents your company with the highest level of professionalism and customer care that I have seen. She is a joy to work with too.
Joann S
OR, United States
2014-09-19
Easy shopping and prompt delivery! Love this site.
William P
KS, United States
2014-09-19
One of the most customer friendly sites. Liked the sizing chart and order setup. Description of clothing is very accurate.
Claire W
CA, United States
2014-09-19
I loved being able to try on an outfit at your San Jose warehouse.
suffragettesue
MT, United States
2014-09-19
I was amazed at how quickly my costume arrived. The quality is excellent and I love my hat. It will be great for the Votes for Women March!
ALFRED
ID, United States
2014-09-19
I was sent the Diablo black shirt. I ordered the black version of the white shirt I ordered before. It worked out though..I like the Diablo.
Rando13
CA, United States
2014-09-19
I've purchased products from you folks in the past and had always been completely satisfied with not only the products but with the customer service as well. This time around, one of the products I wanted to order was out of stock, but I was still able to order it. I immediately received an email from customer service and with their help, I was able to order a similar hat that worked out great.
T. Alexander
SD, United States
2014-09-19
The Products I ordered were wonderful and everything shipped and arrived so quickly. I will diffently order products from this company again & again.
bill5w
FL, United States
2014-09-19
This is the second time ordering from gentlemansempeoium.com. Products and service has been great. Will order from you again in the future!!!
Allen
VA, United States
2014-09-19
Awesome!
Barry B
TX, United States
2014-09-19
Items arrive promptly. I was impressed with the quality of the merchandise. pants were wrong size. Eve in customer support, couldn't have been nicer and very quickly resolved the issue. Love the notes and signed cards with the purchase. I teach customer service seminars, and you folks get it right. Thank you.
Ash
NSW, Australia
2014-09-19
good gear good service thanks Ash
Joyce Tordoff A
ON, Canada
2014-09-19
I am so happy that I happened on your web site. I have a wonderful Grandson (21 years old) who has had the desire for a tail coat, top hat and the accessories, for many years, I have promised him his tail suit when he stopped growing a bit and that for his 21st birthday it would probably be a good time. Well last February was his 21st birthday so I did purchase the suite from you folks at that time. I could not have pulled it off without the professionalism of you sales associates. James (my grandson) was drop dead ecstatic when he opened it up and realized what it was. In fact without your entire staff in all departments, who must have been hand picked, they were impeccable in every respect. So with the festive season approaching too fast, I thought I would add to his Suit and my last two purchases of a formal bowtie and a vest will be his Christmas present. I congratulate you and your employees for running a wonderful ship and I hope to be in touch again. Keep up the outstanding customer service. Best Regards, Joyce Tordoff. (A.K.A. Grammy, James's Grandmother)
Terry W
AZ, United States
2014-09-19
Great stuff and good pricing. Fast delivery and great Customer service.
Ladonna
AR, United States
2014-09-19
It's hard to order clothes that fit my husband. The suggestions that your site made not only made the guess work easier but his clothes fit perfectly. He now wishes for more things to be added for a more complete costume.
Andy
UT, United States
2014-09-19
The lab coat was a perfect fit and I am very satisfied.
Anonymous Customer
TX, United States
2014-09-18
Awesome! keep up the good work!
Frank
TX, United States
2014-09-18
Painless ordering at very reasonable prices. Order shipped quickly and was received in good condition.
Anita S
OR, United States
2014-09-17
The quality of the collars was excellent, as well as the amount of stiffness. Service was fast as was the refund when we found we could not use them all. I would definitely go to your company first next time.
Zen
CO, United States
2014-09-16
I had a great experience. I needed to return the item for a smaller size and everything was handled smoothly and quickly.
The B
DE, United States
2014-09-16
The items ordered from Gentlemens Emporium arrived promptly and in good condition. The items are also of good quality. Thank you, Gentlemens Emporium, for the great customer service!
Sparky
NV, United States
2014-09-15
OMG! Coolest things ever, I didn't really keep track of the shipping, but they just showed up, and I just put them on immediately.
Roy
LA, United States
2014-09-15
Vest fit perfectly and was appropriate for the banquet I attended. Will make a nice waistcoat to wear under my overcoat this winter.
Carla N
IA, United States
2014-09-15
Thank you for the fast response time.
Customer Reviews by Shopper Approved

Product Reviews, Week Ending 2014-09-21

DRC
MCAFEE, NE
Sep 20, 2014
RH CROSS DRAW HOLSTER
IT FITS MY RUGER 41 MAG PERFECT, CANT WAIT TO TAKE IT OUT FOR A TEST RUN ,QUALITY AND PRICE ILL GIVE IT A 10
DRC
MCAFEE, NE
Sep 20, 2014
HIGH - RIDER CARTRIDGE BELT .44/.45
QUALITY - 5 STARS FIT - 5 STARS OVERALL IT SCORED A 10 IN MY BOOK, ALSO PRICE A 10

Sep 20, 2014
Satin Victorian Bonnet - Hunter Green
Declan Otis Allen
North Las Vegas, Ne
Sep 20, 2014
Tall Derby
This was my first purchase with the Emporium and I was pleasantly surprise to how fast I received my Derby. I was a little apprehensive about the quality of the Tall Derby and found out the listing description doesn't do it justice. This is a high quality product for a reasonable price. I'm now completely at ease with the Emporium and looking forward to completing my Steampunk outfit with their products, the only downside is they seem to be out of stock with some of my favorite choices, hence, the four star rating.
Capt. Sharpesworth
Lead, So
Sep 20, 2014
Love the Helmet
Sure, I hate the fact that it is made in Pakistan other than that the helmet is great. Good quality, looks good, as advertised. It is a bit tight I think. I ordered medium, measured correctly, but being leather it will probably stretch a bit and also I did not want it flopping around and falling over my eyes.
Paulette
UT
Sep 20, 2014
Beautiful Classic Outfit With Style
The Rosalind Velvet suite - (ruby color) arrived in the same quality that it had been advertised as. Wonderful style and supreme quality. I'm a very happy customer.

LA County, CA
Sep 20, 2014
Xmas Stocking Stuffer
Bought as a stocking stuffer and unfortunately the deck is sealed so I cannot see the cards. I'm disappointed that the case is not authentic. The case has printing, "Visit our website: www.usgamesinc.com" and "made in Italy".

Sep 19, 2014
Touring hat
Really nicely made, great details, hat looks expensive but not.

Sep 19, 2014
Riding hat
This hat runs big, not really one size fits all kinda hat.
Farnsworth Vest
SKU: 002515
Warflight
Spring Valley, CA
Sep 19, 2014
PERFECT!
What can I say? This item is PERFECT! It's so very rare that I find a nice Victorian/western style vest that not only looks great, but fits well. This is all of that. Beautifully made, and highly recommended, and unlike the more expensive Victorian vests you find at Halloween stores, and various costume shops... this vest has REAL pockets! This vest works for me on multiple levels too... for my Victorian garb, my western garb, and even worn with my modern day suit. It makes my two piece into a three piece that is quite dashing, and it's so well made, I won't worry about it ever wearing out. Highly HIGHLY recommended.
Bruce
Brisbane, Ql, AU
Sep 19, 2014
Fantastic product
I was over the moon when the vest arrived. It was delivered very quickly despite me being half a world away in Australia. Great quality and a very good fit. You can rely on the sizing chart and product description provided. I have always had the highest quality of product and customer service on all purchases.
Warflight
Spring Valley, Ca
Sep 19, 2014
Quite good.
When shopping for shirts to wear for historical reenactment, or Steam Punk, the first thing a person needs to look for is comfort, and this shirt fits that bill quite perfectly! It is comfortable, well made, and with a very nice fit. The neck pin is actually metal (just as I remember them) and the collar is well made, and not likely to "quit" like so many of the cheap items one may buy from a discount shop, or a Halloween store. I was quite surprised to find such great quality, at such a decent price (the cheaper quality at costume shops generally cost twice what this shirt costs) and it's so nice to see old photographs, Tin Types, and Daguerreotypes, and be able to say "Oh, wow, I have that shirt!" I would have to say, if you are planning on doing a Victorian, Steam Punk, or Western style, and you want to be showing off your "Sunday go meetin" (as Doc Holiday would say) then this is the shirt for you. It works great by itself, and as part of an ensemble. Highly recommended.
Warflight
Spring Valley, Ca
Sep 19, 2014
FANTASTIC!
Simple, elegant, and fantastic! Though I do know how to tie a puff tie, I love the fact that this is pre-tied, and with a nice, high quality clamp in back. This goes PERFECTLY with the Farnsworth vest, as well as just about any vest, really. I will be getting a lot of use out of this. Beautifully made, high quality. It is what I would refer to as "garb" rather than costuming. (costuming is something you wear as a costume, while garb, is something made well enough to wear every day)
Warflight
Spring Valley, Ca
Sep 19, 2014
Not too bad
These look FANTASTIC, but, when I first got them, they were rather uncomfortable. They have little square tabs of metal that stick out farther than the bridge that pinches, and cuts into the nose, however, I discovered that if you bend the bridge just a bit, and bend down the nose guards just a bit, they fit fine, and are quite comfortable, without taking away from their appearance. I must say, even with that small issue, they are WELL worth the price, and they work quite well for bot wasteland, and steampunk alike.

Sep 19, 2014
Aviator Helmet
For the price the helmet is a terrific buy. Unfortunately the size chart and my head did not align so the helmet is too small. With the shipping both ways it is not worth the time to return it for a larger size. I will keep it for use by someone with a smaller head.
Paladin
sc
Sep 19, 2014
Excellent value
I needed an outfit for a Victorian-era costume event and this tux proved just the ticket. The price was only slightly more than the cost of a rental. This tuxedo is nicer than the asking price would indicate, and I am very pleased. I first ordered my regular size, but it proved to be just a bit snug. I simply sent it back and ordered the next size up – PERFECT. The only other comments that I need to add relate to the pants and may be of significant interest for prospective buyers. The information on the sizing of the pants indicates that the pants “are sized with waists 6” smaller than the coat size.” Initially, I was concerned that getting a larger coat would make the pants far too large. No worries! The pants (like many tuxedo pants) feature an adjustable waist – the adjustment let me reduce the waist a few inches to make for a perfect fit. It’s a nice suit and an excellent value. Thanks!
Joann Slavens/Jo S.
Idleyld Park, Or
Sep 19, 2014
valentina jacket
Beautiful jacket! Better than expected considering price. Fit was perfect!
Harry Roberts
South Bound Brook, NJ
Sep 19, 2014
Traditional Cutaway Coat - Charcoal
Although the Traditional Cutaway Coat - Charcoal, will serve it's purpose. Had I seen it before buying it I would not have. The workmanship of the coat for the money was sub par. Seams on the front can be seen that should not be able to be seen. As if it had been tailored and returned. If it was not for the fact that I needed it right away I would have returned it. It is costing me $70.00 to make it presentable.
Farnsworth Vest
SKU: 002515
Scott
Lehi, Ut
Sep 19, 2014
Awesome Product
I love the vest. It dresses up a black suit nicely.
Claire Warren
Ca
Sep 19, 2014
Ladies Edwardian Suit
I love this outfit! After nearly fainting in a parade, I needed an Edwardian outfit for riding my antique bicycle that would not require me to be corseted. This one is perfect. It looks great and with the short jacket, the focus is off the waistline and it looks every bit as good as my corseted outfits. I bought two of these in different colors.
Claire Warren
Ca
Sep 19, 2014
Ladies Edwardian Suit
I love this outfit! After nearly fainting in a parade, I needed an Edwardian outfit for riding my antique bicycle that would not require me to be corseted. This one is perfect. It looks great and with the short jacket, the focus is off the waistline and it looks every bit as good as my corseted outfits. I bought two of these in different colors.
Keith Leoni
Lake Zurich, IL
Sep 19, 2014
KIMBALL SHIRT
Very Comfortable and stylish. Will fit into my cowboy reenactment costume very well.
Ash
Billys creek, ns, AU
Sep 19, 2014
union suit-long johns
not very good not made out of the right stuff to lite strange size not cotton wouldent last long
Terry Walker
Mesa, AZ
Sep 19, 2014
Hoster and Belt
Excellent quality.
Bob
Sep 19, 2014
Handle bar Mustache
LADONNA
MENA, Ar
Sep 19, 2014
COMFY AND STYLISH
Ludlow Trousers
SKU: 002567
LADONNA
MENA, Ar
Sep 19, 2014
GREAT STUFF
THE TROUSERS WERE EVERYTHING WE HAD HOPED FOR.
Mark
Cincinnati, Oh
Sep 19, 2014
Good value
Cashmere for a reasonable value. Looks great.
Farnsworth Vest
SKU: 002515
Tony Tallarico
Nesconset, NY
Sep 19, 2014
Farnsworth West
Great look and perfect fit! Love this vest.
Tony Tallarico
Nesconset, NY
Sep 19, 2014
Gaston Vest
Very nice looking vest. I typically order an XL but the size chart for this particular vest led me to believe that I needed a 2XL. It wound up being a bit too big ... but we have a tailor in the family so it was taken in. (I was reluctant to exchange it for an XL as I thought it might be too small) Any other vests I have ordered from Historical Emporium have fit perfect (as an XL).
Lisa
Wilmington, NC
Sep 19, 2014
pretty corset
This is a beautiful piece of lingerie. I am wearing it faithfully every day for "waist" training. It's strong and beautiful. In the short time I've owned this corset,I have whittled my waiste down an inch and a half. Your clothes will look great over this corset. When you put it on,you'll feel like you stepped back in time. So,,,,it fits great,it's comfortable,it's sooo pretty, and, it will reduce your waist size! And one more thing, my husband thinks it looks good too!
Danielle
Oakland
Sep 19, 2014
Well-made and comfortable
I was not expecting this dress to be quite so beautiful as it is. The fabric hangs so perfectly and blows just great in the breeze, while still being very durable. One of the button holes needed reinforcing, since it kept coming open, but otherwise this dress is far better than I expected in all ways. And that is not to say I had low expectations, I just thought for the price, it was not going to be QUITE this nice.
Johnny Owens
Radcliff, Ke
Sep 19, 2014
Great Cap!
I really like the cap! I had one like it 40 years ago, but lost it somewhere. I'm really happy to be reunited with this cap! Thanks!!
Miquel Phillips
Houston, Tx
Sep 19, 2014
love it?
My husband loves his coat. He had one before and the cleaners messed it up so they replaced it. He loves it so much he had to have another one. People compliment him all the time, how nice a coat it is when he wear it, and they want to know where he got it from.
Washington
Brisbane, Qu, AU
Sep 19, 2014
Sable Brushed Cotton Trousers
This trouser is made from beautiful material. Feels similar to suede, however make sure you order at least one size up from your regular size. Actually I would order 2 sizes up if you have a high waist and a bit chunky around the mid section. Otherwise I am very happy with my trousers.
Washington
Brisbane, Qu, AU
Sep 19, 2014
Gardner Work Shirt
This shirt is very well made both fabric quality and workmanship. Very comfortable to wear.
Christopher
Corinth, Ne
Sep 18, 2014
Great purchase!
This coat.. for the price.. is even nicer than expected. Bought it for my wedding. Definitely looking forward to wearing it. Trust me, you wont be disappointed. Great quality!
Frank
Spring Branch, TX
Sep 18, 2014
Good value
Just what a cowhand with little money would have purchased to hold his wheelgun. Good fit with a leather strap hammer retainer that does what it's supposed to do. The ammo loops hold .45 LC ammo well. Even if you aren't going to go to historical re-creation events, this holster works just fine for keeping your revolver safe and handy, whether on your hip or hanging in the gun safe. My pistol is a Uberti Hombre.
Frank
Spring Branch, Te
Sep 18, 2014
A fine home for your lever action
Nothing fancy, just an authentic-looking saddle scabbard that fits my Marlin 336 just fine. I haven't had the opportunity as yet to test it on a horse, but even if you don't intend to go that route this scabbard is a very good place to keep your rifle safe.
Dr. Spork
Boise, ID
Sep 17, 2014
Love 'em
"That which separates us from the animals is our ability to accessorize."
Dr. Spork
Boise, ID
Sep 17, 2014
Just What I wanted
I had tried to order this for a Steampunk event I attended last year, but was too late and it was out of stock. Ordered early this year and am so pleased. Can't wait to show up looking like a million bucks, or at least volts this year.

Sep 16, 2014
returned
this holster did not sit right..It is not what we wanted...returned for refund...also, the shipping was $12.95 which was not refunded..it cost $ to return also
Tom
Bozeman, MT
Sep 16, 2014
Wedding
I got this one for a friend's wedding. The dress was red vests, black jeans, cowboy boots, and a white shirt. 4 out of 5 of us got our vests from this website and they looked great! Mine arrived in a large flat box so the item wasn't bent or folded. It arrived pristine. The vest was well made and beautiful. i will definitely be doing business here again given the quality of products and affordability.

Sep 16, 2014
Well Made
Good materal, high quality

Sep 16, 2014
well made
High quality
Raistlin
Sep 16, 2014
I Love it
The hat is high quality and it feels nice to where. I haven't found any defects in it.
Sparky
Las Vegas, Ne
Sep 15, 2014
Best Coat I've Gotten Yet! Going To Buy Again for Spares!
As a mad doctor each October (or whenever I just give up and decide to be one for the day), I'm constantly searching for the best lab coat. I've gone through many of this style. So far, this is the best one I've gotten yet! The material is perfect, and the best part, THE BUTTONS ACTUALLY ARE BUTTONS!!! Like, seriously, I had two that just were velcroed up, and the buttons were merely cosmetic, which is hard to disguise when you're trying to be authentic. And let's not forget the first coat I had, which was visibly tied up from behind. But, no this one is just gorgeous, and I love the added length to the collar which makes it even more stylish.
Carla N
LeMars, Ia
Sep 15, 2014
Wonderful
Beautiful fit and quality.
Carla N
LeMars, Ia
Sep 15, 2014
Gorgeous
Love the look and quality. Can't wait for our cruise so that the husband can wear it. Formal without being stuffy.
vallynmar
Lebanon, NH
Sep 15, 2014
Twin City Very Nice
The fabric patterning is much more visible in person and the overall quality is good for the price. The vest does fit a bit snuggly at the largest part of the belly. We did measure and purchase for the appropriate size and he is on the low end of the sizing for the size we purchased. Other than that love the item.

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