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Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2014-09-28

IN, United States
Quick shipment! It was exactly what I ordered! Thank you.
OR, United States
I had been looking for a very particular kind of shirt and color. Gentleman's emporium had just the right shirt. I feel very comfortable wearing it and got compliments too. Thank you.
IL, United States
Great items at a decent price!! It's a one stop shop for steampunk!
Although the item received was not exactly what I wanted, customer service did not hesitate to make it right with a full and painless refund
Jen JT
The vest was a gift for a grandson 500 miles away. I hope he loves it. I was very impressed with its style and high quality fabric and stitching.
The shipping was very quick and I love my jacket. it fits perfectly.
Anonymous Customer
OK, United States
great !
NV, United States
I just want to tell you how easy it was to find, order and purchase the mechanical watch I had been looking for. The process was user friendly, quick and I received my watch before the actual date it was to arrive. Thank You
FL, United States
Had a question regarding white dress shirts and customer service was able to answer extremely fast. I've always been happy with my transactions with Gentlemans Emporium!
Mark G
Leics, United Kingdom
Generally, my purchase proceeded smoothly and efficiently, I will be buying stuff from yourselves in the future.
Pee Dee C
This was my first time ordering. I had numerous questions and customer service was spot on with the answers. The sizes were accurate. The customer comments were helpful in making my decisions. I have always been skeptical of ordering clothes especially boots that I can't try on first. In the words of the terminator I will be back.
TX, United States
Great people to do business with !
gene of a
CA, United States
I called first...the see if they could accommodate my needs of delivery time before odering. I got Eve in customer service..she was helpful and we went over the what the purchase would be and the estimated time. Everything was very smooth..very easy..the only complaints I would have would be the standard shipping charges start rather high in ordering small soft sleeve garters where too big...but sadly that is my own fault for having arms too skinny...the experience was great...have already sent the link to two others for their needs
Joe D
CA, United States
Excellent quality and shipping time was above average. Thanks!!
PA, United States
This site has a unique line of clothing and accessories at great prices. Can't beat that!
David K
ON, Canada
I work for a world wide organization that cares of the graves of war dead. The 14-18 period celebrates the one hundredeth anniversary of WW1 and the 75th anniversary of WW2. I wanted something that looked like period dress fro WW1 commemorative events and I found that the Gentleman's Emporium had the products that I needed. The quality was excellent and the price was exceptional.
FL, United States
After I placed my order, I received a confirmation email and then shipping information was communicated. The item arrived on time; I opened the sturdy shipping box to find another sturdy box nestled inside. The item was well protected. There was no need to contact customer service as the entire shopping process--from placing the order to receiving the product--was flawless.
Have ordered from the Emporium on numerous occasions and will continue to do so in the future. Their products and services are second to none . I know that my complete satisfaction is their goal.
Ken Y
I first contacted customer services via email, and then by phone and talked to Eve, and she was most helpful with the preparation and dispatch my order, because, as you dont post to Spain, I had to have the order dispatched to the UK. The only drawback with this was that I had to pay import duty plus vat, which bought the actual purchase price up to what I would have normally paid for similar items. The actual items that I purchased, I must say, are first class and all fit perfectly, are well made and should last a lifetime. I will be purchasing further items from you, but will have them posted to the USA to save on import duties.
AR, United States
You were wonderful in assisting me with an out of stock item and a prompt replacement and refund for the price difference. Thank you for your prompt and wonderful assistance.
Renee K
TX, United States
When one of the items I recently ordered turned out to be on back order I was concerned about not having the item in time for our event and I called customer service. I was helped in making a quick substitution by a very helpful and courteous person and then the item was received just a few days later. I have continued shopping at the Gentleman's Emporium again and again because my experience has always been so positive. A big thank you!!
CA, United States
I had called custermer service for information on a vest and it was perfect. I later called back to change my order and it was done to perfection. I gentleman in custermer service was friendly and knowledgeable about the products. All my questions were answered and I received what I really wanted. Thanks. The vest was fantistic and high quality. Very happy.
Customer Reviews by Shopper Approved

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