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Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2015-05-03

NJ, United States
Jamie, was super helpful, answered all my questions. when I had to return an item it was a super smooth transaction! Thanks again!
Anonymous Customer
My Mother bought me a gift card to this site i've never heard about and the have all this fancy old attire a selected a piece and it came before I expected it to. I was most pleased
FL, United States
Very nice hat. You can't go wrong ordering this one
Cheshire F
KY, United States
I needed a shirt to start my steampunk outfit. I had to call the company because of an issue with my credit card. The customer service I received was top-notch! My shirt arrived in a most timely fashion and I'm very pleased with the quality! I will definitely be ordering from these folks in the future!
MO, United States
For period style men's wear Gentleman's Emporium offers a good value. Although the products are not fine tailoring they are good looking and affordable.
Momma D
NH, United States
Great vintage looking vests for wedding party. Well made and appropriately sized. Reasonably priced.
Glenn C
NJ, United States
Though I am from New Jersey, I will be attending a wedding in Jerome Arizona next month. Wanted some attire to fit the bill. W.E.'s website was the perfect place to shop. Many great choices. Love the 'Gambler' shirt I purchased, can't wait to wear it out west ............... and will try and show it off back here on the Jersey shore too! Thanks W.E.!
Stephen M
NY, United States
My order only took 2 days to arrive. The price for my ascots were great.
CA, United States
Great company. Super products, fast shipping and decent prices. What's not to like?
Earl R. H
TX, United States
Everything was fine.
NC, United States
Very easy ordering process and quick delivery. Ordered a vest for a wedding in June and it was delivered in less than a week. It was a little more than what I wanted to pay, but the quality is excellent.
Ed H
CA, United States
Very nice I only wish you had tjis producd in different colors
Cornwall, United Kingdom
We live in the UK and love purchasing our western clothing items from you. The service is amazing and consider the delivery so fast out of the US. A bit longer when it reaches here, but no fuss, no bother and easy instructions should we have to return an idea. Well done!
Dane C
KS, United States
Outstanding company to buy from in every way. 5 stars!
John H
Very good edwardian/Victorian costume items. Some have been tantalizingly discontinued. Order and payment confirmation very prompt. No-quibble return policy very refreshing. Delivery times/costs are disappointing, but that is a matter of geography.
FL, United States
Shirts were great except black one had hanger and tag inside that said it was a western shirt. My husband is King of the Krewe of Lafitte which is an 1800's pirate Krewe He was not happy thinking it was a western shirt but I talked him into using it because the shirt is awesome. We ordered two Capitano hats and both came in with wrinkles in top I had to take them to a the lady that makes our costumes to get it the wrinkles out. I suggest you but a carboard form inside before shipping otherwise the hat is perfect and is the only one that we have found anywhere that looks like Jean Lafitte Thanks for your service
Steve P
LA, United States
I've ordered a cotton work type pants that I love and meets my needs to a " T ". I bought a pair of black dress pants that were too small. However, the return was easy and the correct size came quickly. ( I ordered the wrong size. ) I WILL be ordering again. I work as a tour guide and everything I've purchased gets greatt commits from tourist that visit our plantations.
Shannon R
Wonderful quality clothing. Very impressed and happy with my purchases and will definitely buy from the Emporium again! Best part is, the clothes are so well done and classy, after my cosplay is done, I plan on wearing them as every day clothes. Thank you so much!
CA, United States
I am a professional costume designer and use Gentleman's Emporium often. I have always been extremely satisfied with the items I receive and how quickly I receive them. The quality is durable and can uphold heavy performance schedules. While I did recently have a problem with not receiving one of the items I ordered, (this had never happened before), the customer service person I spoke with was quick to find the source of the problem and get the package overnited to me at no additional charge. Overall I give them 5 starts for quality as well as customer service.
CO, United States
I usually buy most of my Husband's gifts from western Emporium. He loves everything, shirts and vests, that I buy for him. The quality is great.
Adrian P
NSW, Australia
Wonderful service from a unique on-line provider. Very impressed & wish we had something like this here in Australia (but then I wouldn't be using your great service)
These clothes are excellent quality. I love everything I purchase from Gentleman's Emporium.
Jerry P
NE, United States
I ordered it from you only a week before I needed it for a con. You guys got it to me on Tuesday before the weekend. What great service,this is why I like dealing with you. Thanks Jerry Power
no comment
AB, Canada
I ordered a couple of different styles of the mustaches/moustaches. I was pleased with the quality of the product received. I had almost always had a LARGE mustache, and due to cancer I couldn't grow one anymore. This was the solution I was looking for, friends that had always known me with one, they thought that this was great. I don't know why I didn't find you earlier. Now getting older I will be ordering some with the hints of grey. The mustaches look normal, and I love playing jokes on my coworkers by putting them on and taking them off all in the same day.
CA, United States
You guys are AWESOME.
a clbr
DE, United States
Great product,info provided was exact.product is above average in quality and fit!! Plan on buying more products.thank you for being a honest,trusted company.
OH, United States
Excellent response time. Got an exchange for another size done very promptly. Very satisfied with the entire experience!
Customer Reviews by Shopper Approved

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