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Shopper Award

Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2015-12-27

John G
Vic, Australia
We are impressed by the products we purchased on-line from Gentleman's Emporium. There was a shipping error with the delivery, but Gentleman's Emporium rectified this very promptly and professionally with no cost to us.
Anonymous Customer
ID, United States
Was a great experience. Would definitely consider buying again.
Ed M
MD, United States
Had a question regarding tightness of the shirts around the shoulder and chest. Answered it quickly.
Southern T
TN, United States
My husband enjoys band collar shirts, but they are not easy to find, so I was pleased to find this online site and purchase one for him for Christmas. Because he is very tall (6'6"), the fit was of concern, so I emailed the website staff and was very pleased with their counsel. The cost of the shirt was much beyond what we normally expend, but it was a special Christmas surprise and the early delivery was much appreciated. The body of the shirt is quite full, but I can easily take in the sides to compensate. The band collar and shoulders fit well; the sleeves are long enough (37") as if the length of the shirt itself. Most of all, the customer service was very much appreciated.
ON, Canada
In general I am very pleased with everything that I have purchased. There are other things that you don't carry yet. Hip flasks, more variety of hats, leather belts. How about face masks? For motor cyclists or just to freak people out on the street?
Country D
OH, United States
Called CS with some questions about products. Top notch with help and suggestions. A 5***** 100% satisfying experience!
The H
MT, United States
My daughter will look great driving the 1961 TR3A... She needed something to keep her hair from wiping around and this is it.
James R
NY, United States
Received item very quickly, I was very surprised .Thank You
Mary Rodriguez
Everything was wonderful , the time it took to deliver was very fast . I loved the shirts and options to chose from . Overall it was a great experience .
VA, United States
My order arrived on time. I ordered boots for my mother's birthday and she loved them.
OR, United States
My first order item was flawed. After contacting customer service for a replacement, everything went very well. Thanks for making this transaction most satisfying.
L Simpson
You are great. Thank you
KS, United States
You guys are great and the clothing was great and I loved the way I could track the order.
al m
WA, United States
1st rate quality, item as described, great fit, kept well informed of shipments made, pkging flawless, products arrived in excellent shape ready to go, excellent delivery time.
WA, United States
I got exactly what I wanted at a very good price. Quality was very good.
Richard H
CA, United States
Product description was accurate, which relieved me of a general concern about buying clothing online. The size options (for a dress shirt) were reasonable, though a bit large (none of the letter sizes are an exact match to my size in inches. Customer support was extremely helpful and resolved my issue with shipping better than I expected -- but for several years now, UPS delivery tracking has been a bit spotty, especially at peak shipping times: it took 4 days for UPS to deliver to one of their neighborhood stores after an e-mail notification that it would be delivered within a 4-hour window on the estimated delivery date. Not the fault of the shipper, but of UPS.
MO, United States
Excellent products and effective retail service. I have not purchased from you before and I found the entire experience very satisfactory. I was surprised at the high quality of the garments.
I bought a shirt and Trousers for my son. He is an avid Muzzle loader and these fit the criteria for costume. Thank you.
a fan of all things old west
Have already recommended.
IL, United States
Quality and Service is always top notch. This is what keeps me coming back. :)
Will recommend with c
MD, United States
I am so happy I found your company in my search for a period dress. The dress was received in excellent condition and was delivered prior to the promised delivery date. I have already recommended Gentleman's Emporium and will continue to do so with confidence.
Ansar D
GA, United States
As a first time customer I found my shopping experience most enjoyable. The website offers a vast selection of products. In a very clear ,accurate and easy to navigate format. There was a minor issue that required a portion of my order. Be obtained from an alternate warehouse. That information was communicated to me without any hesitation. Causing no delay in shipping. My garments were received professionally packaged and exactly as illustrated. I would definitely recommend them to anyone
Well, I wish I could tell you more, but they are gifts for the twin granddaughters & they haven't seen them yet. But you want the review so - - - - - - I "think" they will like them - although I see that the black vest with the black skirt will be too much, but she can wear the vest with something else, I'm sure.
CO, United States
i love this store! the people a great very friendly service is outstanding!
CO, United States
The clothes that I ordered were of very high quality. They were purchased for a play about pioneers, and looked great onstage.
Dickens event
Customer help over the phone was good but not great . Two years ago was the best customer service , last year was good as well but this year was not as good as the two prior years .
Customer Reviews by Shopper Approved

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