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Shopper Award

Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2017-04-09

An A
MI, United States
I have some difficult sizing requirements because of weight gain. The clothes just could not fit right.
KY, United States
Ordered on a Sunday and received on Wednesday, wrong size, my fault! Reordered the same Wednesday and received Saturday, made the cowboy shoot Sunday in my new trousers, can't ask for better service than that!
Tony D
IL, United States
When the shirt I purchase was delivered, it did not fit me correctly, so I returned and exchanged it for a completely different shirt. It was all handled promptly and courteously. I had my new shirt delivered and on my back in about 10 days from returning the other one. I thought that was very good. I am definitely returning and I would definitely recommend!
VA, United States
SC, United States
This company has great products ! I was more than pleased with my purchase and will purchase from them again...Would highly recommend this company..
CO, United States
I purchased a cotton blouse to wear with my long prairie/pioneer skirt. The first one was too large, and it was not available in a smaller size. Customer Service helped me pick out a similar one that fits nicely, and it arrived quickly, while the returned item was still on its way back. Appreciate the help! And the second blouse is perfect, very authentic looking, substantial cotton fabric.
Steve L
SD, United States
This is the second vest I've purchased from Historical Emporium first one was a little large as wasn't sure about sizing but second vest is prefect, excellent quality and made to last a long time! Very pleased because good quality vests are hard to find and have recommended your store to a lot of people that have stopped me and asked where did you get that vest!!
TX, United States
The holster was shorter than expected for my 6 1/2" barrel. Look forward to longer availability in future. 4" minimum over pants size for belt length is cutting it close, but will work. 5" would be accurate for perfect fit. Overall a great deal and certainly cheaper than others I found.
TN, United States
Well made beautiful blouse arrived in a timely manner. Fits well and even nicer than pictured. It was my second purchase and I think there will be more! Thank you.
Anonymous Customer
I was very pleased with the items I purchased and the speedy delivery of my items.
KS, United States
Vest quality was very good. I ordered wrong size ( my fault), but I will reorder soon. Did not care for the buttons on the Abilene vest because they did not appear to anything I could replace, if needed. Would prefer sewn on buttons instead. Will review again when I have a better fit.
WI, United States
LA, United States
Wow! Quick shipping. Quality slip material and construction. Will certainly use again!
Eric Z
AR, United States
I have enjoyed my numerous experiences with Historical Emporium. I love their expansive product line and plan on remaining a lifelong customer. I especially like purchasing gift items for my friends because I know they will always be top quality and very unique. My only customer service experience involved having to return a vest because it was a bit too small, but the process was easy and efficient.
TN, United States
Great Thank you
PA, United States
I am very satisfied with both the product and service. Shipping time was excellent. The item was better then expected.
JUST AWESOME. Had what I was looking for, the shirt looks great and fit perfect. Collar studs for another shirt and backups. Highly recommend these Hombre's.
D Guin
CO, United States
Purchased a western gun belt and holster it shipped imediately and arrived quickly. I returned it for a different size and the turn around was less than a week. The quality seems to be very good. The service was excellent!
GA, United States
I called in to order a vest. The size that I needed was not in stock because there just was not that many in my size made. So the vest I order was a size larger, but I will make it work. This was not a problem be that Historical Emporium can control. I greatly thank them for their products.
I have looked at others but always come back to the Emporium, you people have many of the victorian and Historical attire with a wide assortment and quality. Thank you.
I do not like to think of myself as a shopper, but I regularly scan communications for sought after items. And yes I am occasionally tempted into an impulse but. I am never disappointed with style, fit or price.
TN, United States
Wonderful buying experience in every sense. I have purchased a few items to make up my victorian attire that I use as a tour guide in Jonesborough, TN. My specific subject is tours of victorian era burial grounds. I am very pleased with both the product and the wonderful & friendly service. Many thanks, Gordon
CA, United States
Thanks to everyone at Historical Emporium! Staff was friendly and helpful with an exchange. smoking jacket was well made and color was vibrant. Husband loved it!
I am a performer and often do events where I am required to dress up in Fantasy/Renaissance/Victorian/Steampunk styles. My boyfriend has joined me as a musical partner. He is from a folk background and is not comfortable being a cosplayer. We were able to find him a whole outfit here that gave us the look required for our gig. He is very comfortable in this outfit, enjoyed wearing it and looked great in our onstage photos. Also, I called customer service on two separate occasions and they were a pleasure to talk with!
Anne Kirstine Hansen
It is to expensive to order it for Denmark. Best Anne Kirstine Hansen
I came upon your site by accident. My husband and I celebrate Halloween in a big way - we plan ahead and our front yard is spooky! This year, I chose to be a zombie in your "Victorian Walking Outfit" then realized that I forgot the "Fingerless Gloves." Everything in my orders were great. Thank you for having such an eclectic assortment.
OK, United States
The site is very easy to use when trying to find a certain product. I like the fact that they have models wearing the clothing instead of just the close themselves. I have purchased four pairs of trousers. The first pair were Wahmaker. The only issues I had with them is the inside of the pockets are made from very thin material, the buttons on the fly are a little small, and the price. The Frontier Classics are better constructed and at half the price. Every question I have posed threw e-mail has been answered very quickly.
Will R
NY, United States
Very good experience all around. The product was excellent (Black Cavalry Riding boots) and customer service was very helpful. The boots only come in whole sizes and I am usually a 10 1/2. I ordered 11 and they were way too large. I spoke with customer service and they were quite helpful with tips and eventually helped me exchange for size 10's. Very easy and relatively quick turnaround on the exchange. The 10's fit great by the way, the boots run a tad large for their sizes.
NC, United States
Easy web catalog to navigate. Very straight forward. Shopping and ordering was a breeze.
FL, United States
Got two vests, one fit perfectly, other was too long and had to be returned. Process was quick and painless. Will definitely be back in the future.

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