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Shopper Award

Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2017-09-10

Wolf Creek B
CA, United States
Needed some collar studs, since they always seem to wander off when I launder my cowboy shirts. HE shipped them so quickly my keyboard had barely cooled off. First rate products, first rate service.
Tim D
OH, United States
Very helpfu site particularly the product description and sizing.
NJ, United States
As a first time customer I could not be happier. I was surprised how quickly my order arrived. blouse, skirt, petticoat and belt are all made with high quality and true to size. Everything was exactly as described and fit perfectly. Thank you SO much!!
NY, United States
I was very happy with my shopping experience. I would recommend this site to my friends
AZ, United States
I found some items much less expensive at other sites by the same manufacturer. The good thing is that you are a good go to when items are not available. You are not the most expensive provider. There were many others. I had two outfits to put together and I purchased at least half from you. Your delivery system was great and fast. I would recommend you to others.
UT, United States
I've been a customer for almost a year and I couldn't have had a better experience. Great service, and quick delivery. Thanks Historical Emporium!
MO, United States
Boots are a little large.. Wish they ran by size and not just sm, med, large
IN, United States
I called because I was not sure if the size would fit me correctly, I'm 6'4. Customer service rep was very helpful and I received the correct size, shirt fit perfectly. I received my order within 3 days with regular shipping. I am very satisfied and would order again.
David M
ON, Canada
This outfit was ordered for my wife. I forwarded your survey to her. She may or may not complete it. However, I think it looks great on her. The real test will be when she wears it to the Annapolis Valley International Town Crier Competition in Nova Scotia next week. We will take pictures then. The red/black combination is in Brantford's City colours and works very well with my Town Crier uniform.
MT, United States
Shipping took nearly 3 weeks to receive via standard mail. Other than that, great selection, great prices, excellent fit and quality
SK, Canada
The service was excellent. I was very happy to receive my order early as I was bursting at the seams waiting for it. Just for a laugh I asked for a smiley face; and someone drew it on the parcel. It does prove that this company just doesn't have a robot processing orders. You actually get personal service every time. This is my second purchase and will purchase again with no worries.
VA, United States
Excellent product; perfect for an old-fashioned theme event. Fast delivery
TX, United States
Shirt and vest were of good wearable quality. I was worried that I would receive was would amount to be expensive Halloween costume pieces but was pleasantly surprised that the quality is good enough to wear every day. If I am wrong and the garment items don't hold up to moderate use, I will be back to update my comment.
MD, United States
Yes, it really is all five stars. Contacted HE's customer service department with a question about shirt size both by email and by phone with a further question, and responses were very quick, professional, courteous and accurate. It was great talking to a live person. As for the shirt, which is a Bartholomew in black, the quality and fit are excellent. Likewise, the price is very reasonable, and I can honestly say I feel there is great value here for the money. My only brief concern was that once I had unwrapped the shirt and tried it on, the ruffles on the cuffs appeared to be a little more "over the top" than I expected. However, once the shirt was washed, the ruffles laid down a bit and all came together very well. Of course the acid test was wearing it to work. I operate as a professional costumed tour guide in Baltimore and I was interested in what our female guides would have to say about it. We are rather frank and brutal when it comes to critiquing new costuming for our impressions, so I was waiting to hear what they would have to say when I walked in the door. Immediate nodding and approving facial expressions, and comments like, " works." That's all I needed. The shirt stays. This was my first purchase from Historical Emporium, and I will definitely be back to purchase more items over the next few months. I have been in the costumed tour business for a while, and it is hard to find a consistent, quality supplier of historical clothing. I think I have now found my new "go to" company when I need to replace or upgrade my character wardrobe, and without hesitation would recommend Historical Emporium to anyone looking for durable, quality historical clothing at reasonable prices. I am certainly glad that an associate of mine recommended them to me.
Bob S
MN, United States
I appreciated the quick delivery, and the high quality of the shirt I ordered.
NY, United States
I'm not sure how many items I've bought. But I've never had to return anything. But happiest with the quality of what I have bought. Also, I don't buy for events/reenactments. I purchase for daily use.
YT, Canada
Overall, my experience was Great! My only issue is with a couple of vests I ordered, in that the pockets are "False Pockets". I will describe this more on the product review.
NSW, Australia
Hi Fantastic quality and workmanship. My son loves his outfit, worn for a singing competition. He wants to keep it to wear at other times. Thank you so much. Regards Dianne Allen
Larry H
Speedy shipping and item was exactly what I wanted. thanks
TN, United States
The Spencer vest that I received was the wrong size, but I'm pretty sure that was my error. I called the customer service number and spoke with Melissa who made sure I had the proper "return/exchange" form. I am very happy with Historical Emporium and will continue to purchase my costumes from them. Thank You for providing stress-free customer service !
Anonymous Customer
Great customer service very friendly staff. This is my 2ND vest and I love it. Fits me great, I'm not a small guy and they fit perfectly..
NC, United States
Margo F
NJ, United States
We are having a steampunk wedding so finding such a large selections of clothes and accessories was grand! Thank you very much MJ Fletcher Brick NJ
Ray S
CO, United States
Very easy and courteous to work with.... Thanks! Ray
Anonymous Customer
It was a little big. But everything else was good

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