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Historical Emporium Reviews & Ratings - Customer Service

At Historical Emporium, we aim to deliver truly excellent customer service.

We use Shopper Approved, an independent customer ratings service, to ensure that we are meeting that promise, and we invite you to browse ALL of our customer reviews to judge for yourself.

Please contact us if you have any questions.

Customer Reviews, Week Ending 2021-10-31

Lydon R
WA, United States
My experience here has been very smooth. Nothing to ruffle my feathers at all. I found everything I needed, and perhaps in abundance; colors and styles to choose from and construct the perfect regency outfit. While some might be out of stock, that did not limit my imagination in the slightest. I am wholeheartedly grateful for the Historical Emporium to exist.
AR, United States
2nd order, just as quick as first one
Great costumes and service
MD, United States
I needed a round-collared shirt (as soon as possible) for a theatrical production I was costuming...and the next day I received an email that the one I ordered was back-ordered--and a substitute suggestion was made. I called Customer Service the next day just to make sure all my ducks were in a row. The experience was simple, fast, efficient and delightful!
Leo Ehring
TX, United States
I had made 2 mistakes with my order. Your customer service agent was able to correct each one. It is the best experience I have ever had with a company. Thank you.
Kim E
WI, United States
I needed my clothing in a hurry and Historical Emporium did not disappoint. I paid extra for rush shipping and received my order well in advance of the anticipated arrival date. Thank you! The leather boots are gorgeous and well made, very comfortable. I was worried about not having a half size because I wear 7.5 shoes, but the 8 is perfectly comfortable. The apron is a little thinner than I expected but very pretty. The buttons on the skirt are plastic which I worry about holding up but I can replace them if needed. The blouse is well made and very attractive. Everything fits extremely well (the medium skirt fits great and I wear size 8 pants). I received many compliments at the local historical society when I debuted -- I will definitely re-order from Historical Emporium in the future.
ON, Canada
I have purchased many items on line during Covid and my dealings with you were the best of the lot. I get it that during Covid delays in shipping are inevitable. I place my order for the cross draw holster and in less than 3 weeks it was at my door, just amazing. I have an order, placed in June, with a store and all though they keep promising I have yet to receive the item. You were a hit they are a miss. Isn't this the way it is supposed to be. You had something for sale I wanted, I gave you some money and you sent what I ordered promptly. Your happy and I am happy. Thank you. Just wish you could ship replica old west/civil war weapons to Canada. For some reason Canada Customs is getting silly about such things.
MO, United States
This was my first time to order from you folks. Very good quality clothing and was so happy with time of delivery. These clothes were purchased for a 150 year celebration for the bank I work for. Thank you.
VT, United States
I did a little digging to purchase historical clothing and struck gold here on this site. Very happy with the quality of clothing and a mighty fine holster. Shipping was better than excellent. Thank you.
Ron and Linda S
KY, United States
Very pleased with the holster we ordered. Arrived very fast
IA, United States
Had to return vests that did not fit. Response was quick, professional, and when the item was not available in my size, they worked with me to find wonderful replacement items
CA, United States
We are very pleased with the customer service and quality of the clothes. The clothes are beautifully made with lots of detail. We had to return a couple items because they didn't fit. We had no trouble returning the items. We made two different purchases and received each very quickly.
Super Service and Selection
WI, United States
My first order probably won't be my last. The service and shipping was outstaning; very fast. The selection of items is more than adequate for my needs. Quality of the items I ordered was very good.
Anonymous Customer
None, the process went well
MI, United States
Good prices and great selections!!
NV, United States
Received item much faster than anticipated
Customer Reviews by Shopper Approved

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