Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Very Satisfied PA, United States
2024-05-09
Placing the order was trouble free. Delivery time was exceptionally quick. Unfortunately the garment had a mark on it that possibly could have been caused in shipping. I requested a new garment. They asked for pictures which I then sent. They immediately sent a new garment with a shipping label to send the first one back. It was a smooth and seamless transaction. Their customer service was excellent.
VictorianJ PA, United States
2023-05-04
I had the wrong color sent to me. Customer service was great! They quickly sent me the right color & even sent a return label to send the other product back.
George WA, United States
2022-06-16
The only issue was my misunderstanding of the sizing process....
Anonymous Customer MI, United States
2024-10-10
Easy shopping at site online. Shipped quickly ,
Longhand OK, United States
2022-05-19
Ordered several ties for my daughters up coming wedding. Also a tuxedo shirt. Prices were very low to moderate. Ties were fine, tux shirt is a bit large but easily altered. I'm happy with it.