Great store for good old fashioned Quality. With lots of wood, leather , silk, versus plastic, vinyl and Made in China. For example I bought silk suspenders which are usually made out of stretchy polyester. Where else would have that. In addition the suspenders had genuine leather button anchors. They cost more but I am willing to pay for the quality.
EvaH OH, United States
2021-06-10
I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
BillD WI, United States
2021-06-20
The customer service I received was phenomenal. I had ordered the wrong size and had to return it. I was promptly contacted when my desired size was out of stock. Customer service suggested alternatives and helped me find a suitable one in the correct size and sent it right out.
Don D NC, United States
2023-04-20
super fast service on a unique and very cool item, a complete pleasure to do business with
Larry G TX, United States
2022-04-22
Your co. rep sent me a replacement order and a shipping label to return the item that did not fit. He was very professional.
Larry Griffin
Richard Banks NH, United States
2021-04-30
Had to refund/exchange for sizing reasons. Process was easy and new product arrived quickly. I wish I didn't have to pay for shipping back as I feel the product was grossly mis-sized.