The customer service representative was knowledgeable about the situation! There was a minor delay in delivery, but it was resolved quickly! Historical Emporium was not at fault! The issue was with USPS!

service was great

Great customer service. Great product. Would buy again

Historical Emporium is the best place for suburb Old West gear - the only better resource MIGHT be a connection to a good costumer for western filmmakers. I wear Western clothing, from boots to hats every day, not for re-enactment, and I depend on HE for well-made (seldom Chinese) clothing. The fits are very good, the materials are top grade, and the styling is excellent. HE gets your order out quickly and efficiently. I have never been disappointed. I come to the website frequently to see what new shirts they have - and I even buy the same shirt in different colors because the materials are awesome, comfortable, and sharp looking. I seriously doubt there are customers who are more satisfied with HE than I, but I know there are lots of very happy customers.

Everything looks great and feels great!

After paying extra money for a rapid delivery I was informed on the day I was expecting this item that it was running late and the possibility occurred that I would receive this item only AFTER I needed it. I then called AMAZON and they immediately got in touch with the Historical Emporium (this was all late at night). What surprised me was that Historical Emporium immediately sent an email refunding the additional delivery charge, and then assured me that my package would arrive the next day. It did. My only regret was that in my AMAZON review, I wasn't sure exactly how a particular prop worked on this item and-due to my own ignorance-claimed that an item was missing (although I pointed out that it was a minor flaw. Afterward I discovered that the 'minor flaw' was me. Thank you Historical Emporium. You came through when so many other companies don't.