Customer service is outstanding allow me to pick up an item and try it on make an appointment for December Dickens Fair in Daly city, recommend this establishment to anyone
Sarah VA, United States
2021-11-04
Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and that it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. That said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.
Redondo CO, United States
2022-05-04
Excellent Customer Service
Smitty AR, United States
2022-06-03
Impeccable service unmatched by my numerous online experiences. It was simply exactly what I ordered exactly as described. Shipment was exactly was as it should be, simply just done right and on time. This company says what it will do and does what it says it will do.
Brazos VA, United States
2023-04-21
Great products great service.
Red Bear H FL, United States
2021-10-15
Nothing but good, nothing but good! Answered all my questions, even the silly ones. Like... learning the owners are featured in the pictures and asking who else in the company is featured in pictures, "Yeah, I'm in a couple where they need someone that looks like Santa." Awesome!