Pleased

I head up a Dickens caroling group and have ordered many products from Historical Emporium over the past few years. I always find what I'm looking for and am continually impressed with the quality of everything I buy. Though occasionally something doesn't quite fit right, customer service is always willing to work with me and I've always come away satisfied.

The 1st product you sent was defective, it was missing a grommet. Second one was sent prior to me returning the defective one and I received in in 3 days with a RA attached to return defective one. Everything went smooth.

I was very pleased with the service I received and the items received were better than expected.

Love your website, so many items to choose from. Excellent shipping time.

Less than a week before her wedding, my daughter informed me that the colors would be black/white and green. A day or two after that, she sent me a photo of the tie she was going to be wearing. So I'm in a bit of a panic, and I think, "Hey, I get all kinds of cool stuff at Historical Emporium. I wonder if they can get this to me on time?" So I look up the emerald green vest that I wanted and call in to order it, and have it shipped as fast as possible TO UTAH (since I'd be leaving my home in Eureka, CA before it was even shipped). The support person said, "No problem, we can get it there via normal two-day." I worry and ask if I need to pay for overnight. They quote me the difference, and then say, "It'll get to Utah on Thursday, no problem. Overnight will only get it there one day earlier." So I trust them, and it gets there the day before I do! (Did I mention I drove there, and it took me three days?) The vest and matching tie are perfect. I also got an ivory hat band for my top hat. I supplemented it with my blue striped trousers... that I originally bought from the Emporium. Fantastic. Of course, my daughter looked better, because... well, she's my daughter. Lovely wedding!