Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and t hat it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. T hat said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.

Placing order was easy, delivered as expected.

Placed an order for a holster and received it very quickly. It was to small and I returned it. I repeated the process, and on the 3rd time, I received the size that fit me best. (the size issue was mine). Quick turn on my orders, quick turn on credits. Absolutely great customer service!

I like the classic western watch. I plan to use it for a film prop and did not expect it to really work with a battery. The item is sharp looking. Thank you.

I am a newbie to reenactment. I purchased the canvas cowboy pants and they were delivered in 3 days. I discovered that I ordered the pants with too small on the waist size. I called customer service, returned the pants and the new one were shipped right away. The pants that I ordered are very high quality.

Excellent service. I ordered a wrong size and it was handled immediately.