Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and t hat it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. T hat said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.

I have bought several items over the last 5 or 6 years. Between reenactments (portraying Jefferson Davis) or an slight adjustment in wardrobe and we're Victorian era or the western look. I have sent others to your company and when in South Carolina earlier this year one of those I recommended was there in full costume taking part in the event. I had to return a couple of collars for exchange due to my own poor measuring and it was quickly resolved.

When the product I ordered was restocked I was notified as promised. I guessed at the size which was wrong. The replacement was very quick and fit perfectly. The staff was extremely friendly, helpful and very courteous. They made my experience very smooth and the product quality is excellent. I wouldn't hesitate to do business with them again. Thank you!

It was great. My return was my fault. I didn't order the right size. The man I talked to was very polite and told me w hat to do to get an exchange. Thumbs up to y'all

Customer service is responsive, knowledgeable, and overall first-rate. Shipping is very quick. Clothing is nice and generally as described. Sizing seems mostly spot-on but if you do have to return something it's a simple process. I did return one thing for a smaller size and chose to place a new order and return the old (in lieu of an exchange) and t hat proved very quick and efficient. 100% satisfied with Historical Emporium.

i will order again