I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

I always get fast, friendly, professional service at Historical Emporium. Recently I had to send back an item that was the wrong size, they handled it and refunded my money very quickly. I highly recommend Historical Emporium.

I love this robe. It is comfortable and very well made. It arrived in record time with no issues.

I needed a couple items on a short timeliness, so I contacted CS to make sure the items I wanted were in stock. The rep happily looked up each item and verified sizes and colors. It only took a minute and I was ready to order.

I emailed a question as to the weight of the Raven fabric and Julia? Julie? responded with a perfect explanation promptly. I ordered by phone and the young man who took my order was just as courteous and competent.

Quality merchandise delivered promptly. Great selection. Wonderful customer service.