Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Tom Taylor AZ, United States
2024-10-18
The lady who answered the phone went out of her way to ensure I got perfect fit on the shirt and suggested the garters. I didn't know what I wanted in a tie and she helped me pick out a good one. Had she been standing beside me she couldn't have done better.
As for the delivery time: my order was supposed to take several days, maybe a week......but it took just four days to my door. I'm not used to such short delivery times from anyone except Amazon...and I'm only three miles from one of their "hubs".
Marc W CA, United States
2023-06-29
Like usual, I've ordered various items and usually they were the correct in size and quality
Chris C North Devon, United Kingdom
2024-05-30
I would buy from you more but the import duty etc becomes far too expensive for every day shopping. Pity as I love what is on offer.