I'm a happy returning customer. But the last order I received was for a beautiful frock coat. I had the surprise of very expensive Customs fees at the post office, for the first time, when I went to get the package. It never happened before. Perhaps, it would be nice to advise the clientèle that fees like that could be expected sometimes. So that way, we won't get that big of a surprise when we go to the post office to get our purchase. Thanks for your services.

I had the wrong color sent to me. Customer service was great! They quickly sent me the right color & even sent a return label to send the other product back.

Everything that I have ordered is the best

Less than a week before her wedding, my daughter informed me that the colors would be black/white and green. A day or two after that, she sent me a photo of the tie she was going to be wearing. So I'm in a bit of a panic, and I think, "Hey, I get all kinds of cool stuff at Historical Emporium. I wonder if they can get this to me on time?" So I look up the emerald green vest that I wanted and call in to order it, and have it shipped as fast as possible TO UTAH (since I'd be leaving my home in Eureka, CA before it was even shipped). The support person said, "No problem, we can get it there via normal two-day." I worry and ask if I need to pay for overnight. They quote me the difference, and then say, "It'll get to Utah on Thursday, no problem. Overnight will only get it there one day earlier." So I trust them, and it gets there the day before I do! (Did I mention I drove there, and it took me three days?) The vest and matching tie are perfect. I also got an ivory hat band for my top hat. I supplemented it with my blue striped trousers... that I originally bought from the Emporium. Fantastic. Of course, my daughter looked better, because... well, she's my daughter. Lovely wedding!

I had a question about one of the products before making a decision to purchase. A customer service representative was prompt to reply and took the time to write a detailed, thoughtful answer that addressed fully the nature of my question. I'm very impressed

high-quality belt.wrong size the first time around, long story why! so I recommend one size larger than your waist at the time of order. got the right size the second time around with no problems. My grandson loves it, and thinks he's clint eastwood.