I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,
myoathkeeper MI, United States
2022-11-14
Great experience - very informative e-mails indicating that certain "special order" items may take longer to arrive. In spite of this, items arrived much faster than expected. Thanks!
Doug J NJ, United States
2023-02-10
I have ordered many times from you. My last order, I had to exchange a hat for a larger size. It was easy and I recieved the new one in days.
John CT, United States
2022-08-24
I needed a waistcoat for a wedding after ordering from other vendors and getting ill fitting products I tried your company. I was short four time I sent an email to expedited my order. And both waistcoats fit perfectly. I was going to return the one that I did not use for the wedding however I like the product so much I am keeping both.
Robin Sterin WA, United States
2022-11-17
Ordered shirt and got opposing information about shipping. It was VERY upsetting. I did not want to pay almost the same for shipping as actual purchase.
Finally spoke to someone who confined normal was fine. Garment came superfast but sadly did not fit. I returned for refund.
Gator18 NV, United States
2024-03-22
Super phone and on-line service .... timely receipt of orders as well as exchange .... and refund.