Ordered this product online on a Sunday and received by Wednesday of that week. Was very pleased since it allowed me to wear to a function that Friday. The order process was uncomplicated and the order reply was prompt. The quality of the hat I received was top notch and better than anticipated. I can't wait to utilize in both Revolutionary War and War Between the States re-enactments.

Customer service helped me with my exchange and recommended the proper size. He was very polite and knowledgeable. The exchange could have been avoided if your website recommended ordering a belt four sizes larger than waist size

Super phone and on-line service .... timely receipt of orders as well as exchange .... and refund.

Hello; I'm a returning/repeat customer for quite sometime. That prior statement itself is a compliment. I've a full wardrobe of victorian Era attire as the particular styles and quality during that time period was so interesting and remains so today. We attend various events and festivals selling our wares much like the Simon, Pie-man. You'll generally find me around wearing some form of clothing from that period. Almost my entire wardrobe has been purchased from these people and I've never been disappointed.

Overall, it was a good experience.

I received my riding skirt and it was too large even after using the sizing guide. Customer service worked with me and I was able to return it and received a smaller size. Quality workmanship..I love it!