After paying extra money for a rapid delivery I was informed on the day I was expecting this item that it was running late and the possibility occurred that I would receive this item only AFTER I needed it. I then called AMAZON and they immediately got in touch with the Historical Emporium (this was all late at night). What surprised me was that Historical Emporium immediately sent an email refunding the additional delivery charge, and then assured me that my package would arrive the next day. It did. My only regret was that in my AMAZON review, I wasn't sure exactly how a particular prop worked on this item and-due to my own ignorance-claimed that an item was missing (although I pointed out that it was a minor flaw. Afterward I discovered that the 'minor flaw' was me. Thank you Historical Emporium. You came through when so many other companies don't.
Joe h UT, United States
2023-03-31
The service and the products were exceptional. I first bought a belt that was too small sent it back here come another one a very next week
Edward D B TX, United States
2022-11-19
I found what I needed on their web page. That was hard to do only because there was a lot of choices, but after I decided I ordered and the package arrived that same week. The company did send me a message to confirm I received the package and thank me for my purchase.
As for the product it was of good quality and with expected alterations it fit great. I have done historical reenactments for over 20 years, and this company has historically accurate clothing.
Jeffrey S MN, United States
2023-03-08
The item is wonderful!! I wear it every night in bed. It's very functional, and I don't consider it steampunk at all. Take care.
Anonymous Customer MT, United States
2022-09-30
A+
Chris OR, United States
2023-03-28
Overall, the customer service was very good, I did request a larger size, but you guys didn't have it in stock, the salesman told me on the phone that I can try the smaller one. If it doesn't fit, I could always return it. Not knowing that it would cost me another 1295 for shipping. He should've clarified that but overall I am very satisfied.