I normally place an order twice a month and the service is excellent. Only one time I had to contact customer service. My fault, ordered the wrong items. Several items in my cart, waiting for restocking.

Since I was going to be in town it made sense to just stop in and pick up this order. I was met at the door and warmly welcomed. Nice visit.

Overall, i am generally very happy with the products and services from Historical Emporium. I live in the UK, so however, i would just add that once the postal shipping charges plus the customs tax charges are added, buying products from Historical Emporium can work out as a rather expensive proposition. Of course, i understand that this is no fault of your good selves, though it does very much put me off buying from you in future. IF An item is over a certain price, an exorbitant customs charge is added. Combined with the postage, it can work out to a rather hefty expense. Can't fault your wonderful products of course, but the added expense does put me off somewhat. Best Regards Jack

great experience all around

this is a second purchase from the company and not the last.

I called to inform customer service that the item I ordered runs smaller than the size would indicate and she questioned me about taking measurements. I just thought it would be helpful if customers new had that information and maybe were told to order a size larger than normal. It felt like she really didn't care to hear about it.