Very good experience all around. The product was excellent (Black Cavalry Riding Boots) and customer service was very helpful. The boots only come in whole sizes and I am usually a 10 1/2. I ordered 11 and they were way too large. I spoke with customer service and they were quite helpful with tips and eventually helped me exchange for size 10's. Very easy and relatively quick turnaround on the exchange. The 10's fit great by the way, the boots run a tad large for their sizes. I went riding in them today (2 different horses) and they were great! Very authentic look, feel, grip and construction. Oh, the sole at the toe was a bit too, ok, WAY to square for my liking, so I rounded them off just a bit on a grinding wheel and re-blacked with a Sharpee marker. Perfect.