I was very impressed with the speed of the shipment of my purchase. The quality of the product was outstanding. When I needed to change the size, the service was incredible.

I should have ordered the 42" or 44" but you were out. I could not wait and thought it would be OK but it was not (my fault).

I was very happy with the service and the person was very patient until he was satisfied with my order. Very good company for western wear.

I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

My original shirt came with a tear. I contacted customer service, and the shirt was replaced without any issue.