I've made a number of orders but only had one customer feedback/review email sent to me. Having said t hat the products I've received have been very good quality and I've had no major issues.
A couple of years ago I received an item t hat had a broken piece and they replaced it without me having to ask. So far, really good customer service. They are my go to online shop for general period costuming.
Nate PA, United States
Purchased 3 derbies previously. Two of the more expensive ones and one of the less expensive ones. I was expecting one similar or the same as my last less expensive derby. Apparently, you've changed suppliers on that model. I was apprehensive when I saw the dreaded Dorfman-Pacific name. The quality was OK. The brim was uneven in its curl and the fit was nowhere near as good as the previous ones. If I buy another I will definitely take the better one. Hopefully you're still using the Capas Design.
Jenny TN, United States
I couldn't believe the fast service. I wish all companies were t hat speedy. Thanks!