After paying extra money for a rapid delivery I was informed on the day I was expecting this item t hat it was running late and the possibility occurred t hat I would receive this item only AFTER I needed it. I then called AMAZON and they immediately got in touch with the Historical Emporium (this was all late at night). W hat surprised me was t hat Historical Emporium immediately sent an email refunding the additional delivery charge, and then assured me t hat my package would arrive the next day. It did. My only regret was t hat in my AMAZON review, I wasn't sure exactly how a particular prop worked on this item and-due to my own ignorance-claimed t hat an item was missing (although I pointed out t hat it was a minor flaw. Afterward I discovered t hat the 'minor flaw' was me. Thank you Historical Emporium. You came through when so many other companies don't.

Good service, good product.

Your personal are very nice and informative couldn't have asked for better service.

Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and t hat it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. T hat said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.

Product was as advertised and even though backordered the item was received sooner than expected.

Five stars says it all. First major purchase and will be back for more. One stop shopping with fast service, affordable pricing, and quality goods.