I called to inform customer service that the item I ordered runs smaller than the size would indicate and she questioned me about taking measurements. I just thought it would be helpful if customers new had that information and maybe were told to order a size larger than normal. It felt like she really didn't care to hear about it.

I have used Hist Emp many times over the years and always been satsified with the service. I orderd this particular hat on the 5th and received it on the 7th. Thats fast!

See my rating and offer MORE Tall sizes, please!

Prompt and very helpful customer service, A+

Overall, the customer service was very good, I did request a larger size, but you guys didn't have it in stock, the salesman told me on the phone that I can try the smaller one. If it doesn't fit, I could always return it. Not knowing that it would cost me another 1295 for shipping. He should've clarified that but overall I am very satisfied.

The bow ties arrived in plenty of time for my event. Thank you.