W hat can I say - I screwed up my order. Pure and simple. I ordered late at night when I wasn't feeling well and I botched it. Past experience told me t hat if I called the customer service number and went "Help! I tried ordering when I had a cold!" the nice person on the other phone would tell me whether I should order a second product to make sure they didn't sell out of the proper size before my return got there or if I should just return it and not worry about their stock. To absolutely no one's surprise, past experience told the truth. Seriously, I love these guys. I'm pretty sure I could call up and ask if anyone in the department had recommendations on a new tea variety to stock in my cupboards and, even though it's not a thing the Emporium carries, they would rattle off a couple of employee favorites and wish me a nice day.

Timely and courtious

The product was exactly as seen on the website. Good quality, too. The website is very easy to use, even with all the choices. Very quick delivery.

Item listed was the wrong color. Website photo of the item was totally wrong. Customer Service promptly issued a refund. I suggested a new photo or disclaimer of the color advertised. They could not provide the item in the correct color.

A pleasurable experience.

I bought a Fez and it was just w hat I wanted. Quality was good and it fit well. And, I noticed I am beginning to speak with a strange accent.