I ordered a Victorian top hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.

better than expected

I ordered the wrong size and the people at H.E. were absolute gems. I have not received my order replacement but have no doubt t hat it will be delivered soon.

Good products but a tad over priced. I thought the vests I bought were not your usual quality. I also thought the web site could have told me the color of the stripes in the shirts and not just stated it was white. After all that, I will purchase from you again.

An excellent product and great customer service.

I purchased this lovely vest for a Christmas party. Quality was excellent for the price and I couldn't be more happy. The fit was spot on as well.