I ordered a dress on a Monday, needing it the end of the week-hopefully. I called to ask if possibly the dress could/would arrive on time. It arrived two days later! Wonderful!
John K WI, United States
Customer service is great. Products for the most part are as well. I have bought 4 pair of the preacher boots so far and the last pair I bought is the first one's that did not pinch on the left boot requiring me to tape a cotton ball to my foot to "train" the leather. After that they were fine. Oak Tree Farms who make that boot must have up graded quality control; good for them!!
J.M CA, United States
I ordered the commissioner frock coat according to their pure measurement sizing chart and it was way too large. Someone (maybe Melissa?) took my phone call, heard my complaint, took some coats off the rack, physically measured them and sent me a link to paid postage for an exchange. Oh, and she was friendly too! What fantastic service.