The service was excellent, Jamie assisted me throughout the entire process, particularly as some things were on back order and then we had some sizing issues but were able to do an exchange. The main downside is the cost of postage, it is particularly significant given exchange rates (AUD-USD) and having to pay two lots due to the exchange of items. Were I to purchase items again, I would order a size larger, and take it in myself if required. We did also reinforce the stitching on every button, we could not risk losing them before or during our wedding day, though overall quality of the items we ordered was great.
Sybil K BC, Canada
Gentleman's Emporium have always exceeded our expectations with the quality of the goods and the fast and efficient service.
Rusty NY, United States
great clothing, well made, fair prices and prompt service
John TX, United States
Service was great! costumes were wonderful! Delivery right on time.
Mickimel CA, United States
I would love to comment on the customer service! In fact I've been meaning to write a letter for a little while now. In the last minutes scramble I bought a couple items from you guys for Halloween. Because it was so late in the game I asked if I could come in and pick up the items, which they did allow me to do. I got a skirt and a corset dress. The skirt fit perfectly but the corset dress was was a little too big. Because it was getting close to the holidays I got distracted and was unable to return the corset dress in a respectful amount of time. Although it was still in its packaging and unworn, I thought for sure that I would be denied the right to exchange it or return it, but your warehouse was very forgiving and let me, even though it was almost 2 months later. This willingness to work with me on an item that did not fit me and that I could not use was no small thing! I was so impressed!! I've worked in customer service forever, and rarely do companies allow customers to return items after 30 days. My husband ultimately was the one to bring the items back, and he decided to try on some hats. He ended up walking out of there with two hats a vest and another clothing item. One of the hats was a little too big, and yesterday again your staff was very kind and let me bring the hat back and I exchanged it for another hat and bought another skirt while I was there. I doubt that we would be so inclined to spend that much money from a company that had refused us the right to return the unworn merchandise. Everyone there has been so pleasant. No one has ever made us feel guilty for bringing the merchandise back or made us feel like we were bothering them for coming in to the actual store to get the items. We have really really appreciated and noticed the excellent customer service. Although my bank account doesn't appreciate it, we do! We are off tonight to the edwardian Ball, and hot damn, we look good!
pastor TN, United States
The holster rig I ordered is great. If you do the proper measurement process it will fit perfect. This is a zero tension holster well suited for fast draw. I paid the extra for expedited shipping. I ordered Thursday morning and received my holster the next day. This rig came from California to Tennessee in one day! Funny it takes three days for my local mail to cross two counties.