I forgot to add some things to my shipment and didn't want to have to pay double shipping so I emailed them. They responded very promptly and took care of the whole thing in a quick and efficient manner.

I waited to do this review until after my second order. Historical Emporium's customer service is suburb. Any questions I had were answered within a day, in fact one within 5mins of my email being sent. Order fulfillment was fast and orders for me at least arrived a day or two early; even with the COVID situation. My first order was Gold Sutter Satin Puff Tie, the Gold Jacquard Premium Mens Button Spats and Sable Brushed Cotton Trousers I had order to go with an old 20's men's vest I steampunk'd and a Brown Gold Brocade Jacket already order. The quality of my ordered products were exceptional definitely long term wear, truly reenactment clothing, much better than the costume quality jacket I ordered where its picture didn't match what arrived, and HE's items were identical. This prompted me to get the Khaki French Satin Suspenders, which I'm equally pleased with, and I will as funds are replenished place a third order for a High Collar Excelsior Dress Shirt, the shirt I currently have well doesn't measure up for my Airship Pirate Doctor Attire I am creating. So yes On a 5 star rating I give them a 10 ;)

Excellent service. I ordered a wrong size and it was handled immediately.

Fantastic customer service and excellent products!

I ordered a Victorian top hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.

Great service and products