I ordered a Victorian top hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.

Super garment & as l was only able to get my Victorian Cutaway Morning coat in a 50" chest size (l'm 47.5") it turned out to fit me perfectly. Very happy with the coat, the service & the delivery time. The only down side was the overall cost. With the UK £82.65 import duty, handling fees etc, it pushed the end cost to near £300! A lot of expense for one coat. But l am pleased with it.

The product that I purchased were delivered in a timely manner and in good repair. The quality was as expected. I wouldn't mind more reasonable prices on some of the jackets and such. Would love to complete my victorian look.

I love the smoking jacket; it takes me back to my youthful obsession with Sherlock Holmes. Indoor clothes had to be warm in those days, because Victorian houses in the British Isles were COLD. Not the case where I live now, in Phoenix AZ - but I love the jacket anyway, and will even turn up the A/C so I can wear it!