Yes, it really is all five stars. Contacted HE's customer service department with a question about shirt size both by email and by phone with a further question, and responses were very quick, professional, courteous and accurate. It was great talking to a live person. As for the shirt, which is a Bartholomew in black, the quality and fit are excellent. Likewise, the price is very reasonable, and I can honestly say I feel there is great value here for the money. My only brief concern was that once I had unwrapped the shirt and tried it on, the ruffles on the cuffs appeared to be a little more "over the top" than I expected. However, once the shirt was washed, the ruffles laid down a bit and all came together very well. Of course the acid test was wearing it to work. I operate as a professional costumed tour guide in Baltimore and I was interested in what our female guides would have to say about it. We are rather frank and brutal when it comes to critiquing new costuming for our impressions, so I was waiting to hear what they would have to say when I walked in the door. Immediate nodding and approving facial expressions, and comments like, "Yeah...Cliff...it works." That's all I needed. The shirt stays. This was my first purchase from Historical Emporium, and I will definitely be back to purchase more items over the next few months. I have been in the costumed tour business for a while, and it is hard to find a consistent, quality supplier of historical clothing. I think I have now found my new "go to" company when I need to replace or upgrade my character wardrobe, and without hesitation would recommend Historical Emporium to anyone looking for durable, quality historical clothing at reasonable prices. I am certainly glad that an associate of mine recommended them to me.

It is fine. The prices are high but it is better quality than other on line companies for historical costumes. Brynn

The Customer Service was good, however we still have yet to receive two shipments. I know that action has begun to have the shipment released from customs. I must say that the customer service in this matter has been great, with having an communication between us. Hope to receive product soon because the first shipment of product was great.

garments ( vest ) run small had to return for larger size

I just love the way everything falls into place fairly and efficiently. If I were pressed to single out any one bit that could use attention it might be the search options in your on-line catalog which see a bit twitchy sometime. I notice that some products do not consistently come up in all sub-catagories. It Could however just be "operator error" on my part. Best Wishes, Bruce

5 Stars all around on service, quality and delivery. I did call customer service, only to fix a mistake on my part when ordering but was treated with friendly, helpful assistance from the service rep on the phone. I will definitely be ordering from here again and highly recommend the Historical Emporium to all my friends and family. * Sam