Contact Information

• Examples: Name, Address, Email Address, Telephone Number.
• Source: From you.
• Reason: So we can know who you are to get in touch and for processing / administering your orders and interactions with us. We may also use this information to send reminder postcards by mail to past customers.

Order Information

• Examples: Contact information, and order details including purchase history, delivery and payment details and any communications we have about your order or purchase.
• Source: From you.
• Reason: So we can take your order, process the payment and deliver it correctly

Other Delivery Information

• Examples: Name and address of recipient for delivery, if different from customer's
• Source: From you.
• Reason: So we can deliver to the person at the address which you have requested

Payment / Credit Card Information

• Examples: Name, card number, expiration date and CVV code; or gift certificate number, if used.
• Source: From you and the payment provider.
• Reason: To accurately process payments & adjustments for your order, ensure that the card is being used by the rightful owner, and to meet any payment or information requirements of the card issuer.

Legal Information

• Examples: Fraud checks or flags raised about your transactions or the payment card you want to use. Any payment card declines, complaints, suspected crime or fraud.
• Source: From you, card issuers, payment processors, fraud check services, police and other regulators and legal and professional advisors.
• Reason: To protect you, our business and other customers from criminal activity and to meet our legal obligations to you, the card issuer or other fraud victims and to defend ourselves in some situations.

Discretionary Information

• Examples: Comments, feedback, photos or reviews, or any other information you voluntarily share with us, such as responses to surveys or competition entries.
• Source: From you.
• Reason: To provide answers to your inquiries, learn and improve from survey feedback, and with your permission, to choose contest winners and share reviews and customer photos on the website and social media.

Website Usage Information

• Examples: Your interaction with and journey on our website. How you use your devices when interacting with our website. Whether you open and respond to our marketing emails.
  
  Our technology also tracks your movements and mouse clicks, page scrolling and search inquiries. No payment or order information is collected this way.
  
  Some of this information is gathered using web browser cookies, a widely used technology. You can read more about our use of web cookies here.
• Source: From you; from cookies and our website technology tracking browser / device use and website interactions and browsing.
• Reason: To track the efficiency and effectiveness of our websites to determine what works best in our store and what marketing and advertising works best or needs to be changed to improve our site and to make tailored offers we think you will want to see.

Device information

• Examples: IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings and other device details, such as the geographic region your device reports is your location.
• Source: From you; your browser and devices and our website analytical tools.
• Reason: So our website can work properly with your device.

Marketing information

• Examples: Your customer journey before and after visiting our store including which links brought you to our website whether from emails, online advertising, website referrals or online searches. Details of your online browsing activities on our website, including categories, pages, and products that your visit.
  
  Our advertising partners may use similar data from your use of other websites. We do not know or store the details from your other web activity, the aggregated data is used to craft more effective and relevant advertising and website offerings.
• Source: From you; your browser and devices and our website technology as well as details / cookies collected by advertisement providers such as search engines and social media providers.
• Reason: To learn more about you so that we can offer items, information and advertisements that you will like most.

Right to Know

You have a right to be informed about what we do with your information. Our privacy policy and cookie policy detail our use of your information

Right to Access

You have the right to request access to the personal information that we hold.

Right to Correct

You have the right to update or correct the personal information that we retain about you.

Right to Delete

Also known as the "right to be forgotten". You may request to have your personal data removed from our physical and digital files.
Please note that due to legal obligations we may not be able to remove all of the data that we currently hold. If we do need to maintain some of your data, we will notify you as to why this is the case.

Right to Restrict Use

You have the right to limit our use of your personal information for direct marketing purposes. If you no longer wish to receive direct marketing emails from us, please click the unsubscribe button at the bottom of any email.

Right to Data Portability

You have the right to receive the personal information that you have provided to us in a commonly used format so that you may transfer it to another company or service.

Right to Object

You have the right to object to the processing of your personal information. If the processing of your data is not related to the completion of an order or request or required by law, regulation or statute, we will cease processing your personal information.

Right to Manual Processing

If there is a situation where we have said that we use a computer-only decision, then you have the right to challenge that decision and request that a person review the decision.

Shopping Cart

You have a right to be informed about what we do with your information. Our privacy policy and cookie policy detail our use of your information

Browse History

We use cookies to store your recent product browse history, to recommend products and make it easier for you to return directly to pages you have seen previously. This cookie contains no personally identifiable information (PII).

Google Analytics

We use Google Analytics (GA) to manage site performance. GA uses anonymous cookies to track user activity on our website, and allows us to improve user experience and to understand which products & features are preferred by website visitors. This cookie contains no PII.

Google Adwords (Doubleclick) / Bing

We advertise online with Google and Bing. These ad networks use anonymous cookies to track visits to our website, and attribute sales to various online ad campaigns. This allows us to improve performance of our ad campaigns, and to understand user preferences. These cookies contains no PII.

Listrak

We use Listrak to manage our email marketing campaigns & shopping cart reminder system. Joining our email mailing list is entirely optional, and subscribers may opt out at any time. Listrak uses anonymous cookies to track user page visits, and allows us to send emails with relevant content to individual mail list members. This cookie contains no PII.

Facebook / Pinterest

Our website includes social media buttons to encourage visitors to share our products with their friends on Facebook and Pinterest. Facebook and Pinterest use anonymous cookies to link these buttons with your account on these platforms. These cookies contain no PII.

Shopper Approved

We use the Shopper Approved service to survey all of our customers, and to display those reviews on our website for other visitors to see. Shopper Approved uses an anonymous cookie to facilitate showing these reviews and summary badges about our overall ratings. These cookies contain no PII.