I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,
the person I spoke with on the phone was polite and helpful, and created a great experience. the coat, hat and vest I ordered are just what I needed for a 200 year church celebration coming up soon. thank you
Anonymous Customer OH, United States
2024-02-16
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Dave ON, Canada
2023-05-25
Sizing chart for the item I purchased seems to be inaccurate resulting in the need for an exchange but wasn't significant as the young man I spoke to in customer service was a great help with this, specially since it was an international order involving tax and broker issues. Overall though it was a great shopping experience. The item I purchased is absolutely beautiful, very top quality and exactly as I hoped it to be. I would certainly purchase from Historicalemporium again and recommend them to friends.
