Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and that it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. That said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.
BUTCH CO, United States
2021-10-14
It is hard to get sizes right on the first try. But the exchange process is very smooth. Just do a return and re-order the right size at the same time. The credit shows up immediately, UPS is a snap requiring nothing but going to a UPS place. USPS is more difficult (as you would expect) but is smooth as well.
Greg M CT, United States
2021-07-09
Great selection, fast shipping-as in, really fast, good quality product that was exactly what I wanted it to be.
Excellent service and product! Thanks, Historical Emporium.
GERALD J NM, United States
2022-01-13
FRIGGIN FANTASTIC!!!!!!!!!!!!!!!
First time b FL, United States
2023-04-14
Pleased
Dave ON, Canada
2023-05-25
Sizing chart for the item I purchased seems to be inaccurate resulting in the need for an exchange but wasn't significant as the young man I spoke to in customer service was a great help with this, specially since it was an international order involving tax and broker issues. Overall though it was a great shopping experience. The item I purchased is absolutely beautiful, very top quality and exactly as I hoped it to be. I would certainly purchase from Historicalemporium again and recommend them to friends.