We ordered the wrong size . Customer service was so willing to help they check for the correct size and held it for us until we were able to return the wrong one . Thanks so much for all their help
John Truett PA, United States
2021-10-21
I am completely satisfied and delighted with the style and quality that you offer. I see many more pieces I'd like to purchase. Excellent!!
Brian Tidball/Jefferson Davis VA, United States
2022-05-29
I have bought several items over the last 5 or 6 years. Between reenactments (portraying Jefferson Davis) or an slight adjustment in wardrobe and we're Victorian era or the western look. I have sent others to your company and when in South Carolina earlier this year one of those I recommended was there in full costume taking part in the event. I had to return a couple of collars for exchange due to my own poor measuring and it was quickly resolved.
kari NY, United States
2024-02-21
I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later.
I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.
Donald K SD, United States
2023-11-13
When I want something specific -- like a vest, hat, suspenders, etc. -- in a certain style, shape, color, I can find it here. Plus, I usually find something else that I wasn't looking for that I absolutely cannot live without. Sometimes that's a bad thing!
Steve AL, United States
2022-01-07
Great customer service with questions and problems great response time on shipping