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Customer Reviews of our Store
Leo Ehring
TX, United States
TX, United States
2021-10-30
I had made 2 mistakes with my order. Your customer service agent was able to correct each one. It is the best experience I have ever had with a company. Thank you.
Sarah
VA, United States
VA, United States
2021-11-04
Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and that it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. That said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.
First time b
FL, United States
FL, United States
2023-04-14
Pleased
Anonymous Customer
MI, United States
MI, United States
2021-09-24
For the most it was a great expereince. I will say the suit coat seemed to run a little larger than true to size (2x was a good bit larger than a 50,) but there was no problem returning it.
I will also say that your return/exchange process could use some work. In the age of Amazon the print this form, arrange your own shipping model seems both archaic AND a tad punitive. I realize you're not Amazon scale, but you are competing in that marketplace.
Mrs H
CA, United States
CA, United States
2023-10-20
Leonard is very helpful. The items we ordered came and were good quality. The 2 items I needed to exchange for size came quickly and a refund was also given quickly. Definitely will order from this company again.
Brian
NJ, United States
NJ, United States
2023-10-20
I've been buying a lot of clothes from Historical Emporium this year, so I'd like to take this opportunity to apologize for a mere 4-star Google review I gave it last summer. I had ordered a gunbelt from them that turned out to be difficult to keep buckled, and I suggested that some sort of diagram should have been included with the gunbelt to show people how to wear it. To my surprise, I heard from someone at Historical Emporium who suggested that the gunbelt might be defective, and who asked for a photo of the gunbelt. As it turned out, it was indeed defective, and was replaced at no charge. Otherwise, the clothes have been splendid, the shipping has been generally prompt, and the service has been sterling. Thank you very much.