Customer service is EXCEPTIONAL. Quality of product is also outstanding.
EvaH OH, United States
2021-06-10
I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
Randy WA, United States
2022-05-13
I had tried to shop on my phone, but it would not go through. I called customer service and learned that I couldn't use safari, and they recommended using a different browser.
Jerry MO, United States
2021-06-17
Ordered wrong size despite your accurate warning. Returned the wrong size. Received the new size today. A week before I actually thought the wait would be.with the product. Very pleased with the whole experience.
HotRod94 CO, United States
2023-08-16
Awesome experience. Excellent customer service. I would order again from this company
steamedpunk FL, United States
2022-01-14
I ordered the Mad Scientist "Howie" lab coat in black and some black leather gauntlets. I placed my order on 12/28/2021 and it was delivered on 12/31/2021 extremely fast delivery.
Construction of the lab coat was superb, so good in fact, that I'll be a mad scientist for the next twenty parties. This is a professional costume that will stand the test of time. The leather gauntlets are real leather - they look and feel awesome. Based on the service and quality it was worth to spend the extra money to get high quality items. I will be making additional purchases and I would recommend Historical Emporium without hesitation.