I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
Steve AL, United States
2022-01-07
Great customer service with questions and problems great response time on shipping
Thomas MD, United States
2023-08-03
I am a regular customer and i have built myself a small wardrobe from Historical Emporiums catalog
There have been a handful of occasions where I've contacted customer service with questions about some products and received no response to my inquiries
But those occasions are few and far between
I'm overall satisfied with the quality of the products that I've purchased
And I will definitely be shopping from their site again in the near future
Super Service and Selection WI, United States
2021-10-29
My first order probably won't be my last. The service and shipping was outstaning; very fast. The selection of items is more than adequate for my needs. Quality of the items I ordered was very good.
CottonSkirt &Muriel B SC, United States
2021-10-01
Everything was just as described. Sizing was perfect.