I followed sizing guidelines, but initial product was too snug. I had to return for the next size up. Things would be better if shipping and returns were free. Products are good, but are not on the inexpensive side.

I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

Well made products!

I was comfortable with the complete experience in this exchange. Thank YouMichael R.

Great quality material. This is clothing, not a cheap Halloween costume. You can wear it to a reenactor's event or to an important meeting at work. Six star rating (not 5)

My boots arrived much sooner than they were supposed to. I'm glad that I only paid for standard shipping, as any upgrade would have been a waste of money. The fit was perfect, and I could not have been more pleased with the workmanship. I have ordered twice, and haven't had to return anything, so I can't speak on customer service issues, but I'm sure I will be placing another order soon.