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Customer Reviews of our Store
Iron B
VA, United States
VA, United States
2021-05-20
I am new to Historical Emporium, but I wish I had found your site years ago. The customer service is excellent. Before I even ordered anything I called the phone number to see if anybody would answer. I've ordered from sites before, had a problem, and couldn't ever reach anybody for help. Not the case with Historical Emporium. Somebody answered the phone immediately and they were so kind and courteous. I have since ordered several items and EVERY SINGLE ONE OF THEM has been PERFECT. No flaws, no defects, excellent quality! Packaged well, arrived safely and quickly. Every time! I'm sure I will make many more purchases. It is so nice to be able to order with confidence knowing I will get a quality item and if I have a problem I can speak with somebody about it. The prices are fair and to tell you the truth I am willing to pay a little more for excellent quality and excellent customer service. I read a review for an item on your site where the customer fussed that they found the same item on another website for 10 dollars cheaper and to shop around before buying from Historical Emporium. I thought what bad advice! Yeah, go ahead and order that cheaper item on another site. You will probably get some lower quality knockoff item and lousy customer service when you have to return the item because it was crushed or damaged because the company didn't care and shoved it in too small a box because they wanted to save money on shipping it to you and lots of luck speaking with a human being to get the issue resolved. I will tell everyone to stick with Historical Emporium. Above average quality items, above average quality customer service, and above average selection of IN STOCK items (so many other companies sell things they don't even have in stock and you wait for months). I just love this company. Please don't ever reduce the quality of items or the quality of customer service. Thank you!!!!!
Scot
NV, United States
NV, United States
2021-07-08
Excellent customer service. I had to return belt for size issue. Otherwise a very pleasant experience overall.
Scott A
PA, United States
PA, United States
2021-05-13
Good quality hat and shirt that I could not have found anywhere else. Delivery was well before the estimated date.
Anonymous Customer
OH, United States
OH, United States
2021-10-08
I have enjoyed everything I've purchased from Historical Emporium so far. I really like every item of clothing. I really like the pocket watches (I lost the first one in my house the first day and bought a second one). I love the Fedora.
Because I am tall and thin I was concerned about sizes of clothing because I have a lot of trouble shopping at stores and sent an email to customer service. They responded with information I could use to make my orders. So far all the clothing I've ordered fits very well. I'm quite surprised.
An item I ordered was out of stock and customer service sent an email suggesting and asking if a choice of certain substitutions might be acceptable. I selected a substitution, the order was sent, and I'm very happy.
I really like Historical Emporium.
Tim
GA, United States
GA, United States
2021-10-21
Outstanding selection, reasonable price and surprisingly quick delivery. pants waist size was a little snug but manageable. I did remove the sewn tag on the back of both pairs of pants as they did impinge on the authenticity a bit. Very glad to have found your website
Dort
KS, United States
KS, United States
2021-08-12
Quick shipping, sized perfect to the standard ordered, and clothing items were really well made. In fact, some of the reenactment crew said they wouldn't mind wearing the clothes every day. Will order again!