I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
Ink TX, United States
2022-08-24
Great quality merchandise. This is not costume (cheaply made) apparel. This is exactly the quality that your great-grandparents would expect.
Joshua S. IL, United States
2021-12-21
The product that I purchased were delivered in a timely manner and in good repair. The quality was as expected. I wouldn't mind more reasonable prices on some of the jackets and such. Would love to complete my victorian look.
Anonymous Customer CA, United States
2022-03-11
I have contacted customer service by email in the past and always receive a quick and knowledgable reply.
Ray CO, United States
2022-08-26
Great product and great customer, thank you!!!!
Alyl SC, United States
2023-11-03
So glad we discovered you! We will be ordering again and again, and I've already referred you to others!