Very professional phone help and prompt delivery of a quality product
Daniel R CA, United States
2023-04-27
A+++++ Company all around.
BUTCH CO, United States
2021-10-14
It is hard to get sizes right on the first try. But the exchange process is very smooth. Just do a return and re-order the right size at the same time. The credit shows up immediately, UPS is a snap requiring nothing but going to a UPS place. USPS is more difficult (as you would expect) but is smooth as well.
Laura McMullen CA, United States
2023-07-17
The hat was beautiful and the hat band was very elegant. The products exceeded expectations.
Steve AL, United States
2022-01-07
Great customer service with questions and problems great response time on shipping
kari NY, United States
2024-02-21
I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later.
I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.