I have ordered everything online but my failure to properly measure my head earlier in 2023 I was in a jam to get the exchange handled. I overnighted the return and they had the size I needed (again sizing was my mistake) and had the replacement hat to me in time for the event. I have recommended Historical Emporium to many people when they ask where do I get the items in my wardrobe. I thank then for great products and wonderful customer service
Civil War Experience CA, United States
2024-10-11
Excellent customer service. Product was checked and re-checked for shipping, arrived on two hangers and covered with a long clear plastic bag, ready to hang in my closet until I use it. Thank you so much!
Brian NJ, United States
2023-10-20
I've been buying a lot of clothes from Historical Emporium this year, so I'd like to take this opportunity to apologize for a mere 4-star Google review I gave it last summer. I had ordered a gunbelt from them that turned out to be difficult to keep buckled, and I suggested that some sort of diagram should have been included with the gunbelt to show people how to wear it. To my surprise, I heard from someone at Historical Emporium who suggested that the gunbelt might be defective, and who asked for a photo of the gunbelt. As it turned out, it was indeed defective, and was replaced at no charge. Otherwise, the clothes have been splendid, the shipping has been generally prompt, and the service has been sterling. Thank you very much.
GM CO, United States
2024-11-01
After lots of looking to put together a good costume for a Halloween party, the Historical Emporium (HE) site kept being 'the' place with the best options. I always brace myself that the products are rarely as good as the photos but HE just proved to be the exception. Of the several products I purchase, ALL were as good as the images, and exceeded my expectations. Really high quality and very competitive pricing. HE is now my go-to store for historical costume options. Oh ...and I paid extra for expedited shipping and it arrives within a couple days. Kudos for the quick actions as needed and expected!
Tom B DE, United States
2023-03-09
Excellent product along with the customer service. Keep up the good work!