I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,
Tony IA, United States
2021-10-29
Had to return vests that did not fit. Response was quick, professional, and when the item was not available in my size, they worked with me to find wonderful replacement items
Jim TX, United States
2021-10-15
I emailed before I bought the shirt and explained that I needed a medium size shirt but that typically I needed a longer sleeve than a medium comes in. I was emailed back that maybe Etsy could help me.
Anonymous Customer MI, United States
2021-09-24
For the most it was a great expereince. I will say the suit coat seemed to run a little larger than true to size (2x was a good bit larger than a 50,) but there was no problem returning it.
I will also say that your return/exchange process could use some work. In the age of Amazon the print this form, arrange your own shipping model seems both archaic AND a tad punitive. I realize you're not Amazon scale, but you are competing in that marketplace.
Jenia MD, United States
2021-12-15
Extremely fast shipping and delivery! Almost next day. I'm so pleased with it!
Tomas BC, Canada
2023-07-04
Absolutely great service and contact. Thank you guys!