Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and that it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. That said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.
Larry G TX, United States
2022-04-22
Your co. rep sent me a replacement order and a shipping label to return the item that did not fit. He was very professional.
Larry Griffin
Allison T KY, United States
2023-03-23
Great service,swift delivery and excellent product - people always compliment the 'dapper' look and how they like it - thanks
Karen AZ, United States
2021-10-02
The quality of the products is excellent, delivery time is excellent and the customer support is excellent. Highly recommend!
Jenia MD, United States
2021-12-15
Extremely fast shipping and delivery! Almost next day. I'm so pleased with it!
paul j NY, United States
2021-09-02
As always, dealing w/ you folks' has been a pleasure. Excellent quality and size is as stated... With the Blue (Longview) and Green (Brushed Twill) , I now have every color available of the western Bib shirts... Thanks again for your prompt replies to me messages...
Paul Johnson