Can't think of any way you could improve.

Super phone and on-line service .... timely receipt of orders as well as exchange .... and refund.

Ordered this product online on a Sunday and received by Wednesday of that week. Was very pleased since it allowed me to wear to a function that Friday. The order process was uncomplicated and the order reply was prompt. The quality of the hat I received was top notch and better than anticipated. I can't wait to utilize in both Revolutionary War and War Between the States re-enactments.

Good quality

Arrived much sooner than expected, within days of ordering.