I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
Bob OH, United States
2023-12-08
This was my second order with Historical Emporium.
Allen CA, United States
2022-12-20
Easy to order. The vest fit. Wish that you had more large sizes.
Mike6 FL, United States
2023-06-06
My green Vaughan waistcoat was a little snug, returned for next size. Return instructions were clear and easy to follow. Although I am on the opposite side of the U.S., received my replacement one week from when I started the process. Exceptional service.
Geryl w IN, United States
2022-01-07
the delivery was amazingly fast. The workmanship was well done. I have some other items in mind that I will order in a couple of weeks.